Acting DOS - Sales Manager tại FAMIANA RESORT & SPA PHU QUOC (4*)

2/2023 → Hiện tại

Vietnam

Position: Director of Sales & Marketing ((Inbound, Leisure, Ecommerce) • Handle OTAs channel, CMS, Social account • Responsibility for sales budget, sales target (include crew airlines) • Responsible to present resort information, product & service after renovation plan Position: Sales Manager (Inbound & Leisure) • Daily sales activities with travel agencies: product presentation, price negotiation, crew airline charter, crew line domestic,..working closely with partners and customer. • Handle B2B channel • Handle with complaints, rate disparity, room allocation • Daily sales report: production report, trend report, market segmentation, H&F report to GM Issue contract, allotment contract, hard block, credit application for key account • Provide after – sales service in particular to ensure that all guests complaints are taken seriously and discuss with the respective department if necessary • Daily reply emails from partners, TA, TO, DMC • Organize internal and external sales meeting • Propose and attend sales call • Handle inquiries and leads from potential clients which involves site inspection • Maintain efficient and accurate filing systems, electronic and paper files. Ensure timely follow ups and feedback • Book and co-ordinate extensive travel and accommodation requirements for the GM. • Take and re-direct telephone calls for the General Manager where appropriate • Translating incoming letters, documents, articles as requested. • Prepares monthly operational results for meetings with other hotels and monthly P&L report for meeting with Owners. • Takes minutes of Department Heads /Ex.Com meeting as requested • Liaise with and assist Owner Rep as and when needed • To welcome and host external visitors of the GM