Being a mature and responsible person, I am able to handle most problems effectively. I am flexible an adaptable, and can adjust to changing situations easily. To develop myself more completely, I am always keen to learn new things and build my knowledge. I am a friendly person who enjoys meeting new people and making new friends. I keep good relationships with friends and colleagues by being a caring person, who always looks after them when they are in trouble. In addition to that, I was trained for months at a five star hotel in Ha Noi ( French one, which is Metropole), 1 year as a receptionist at 5 Star Hilton Gardon Inn so I am used to the hospitality works and know how the group work runs well together. Further more, I haveexperience how to lead a team as experienced 02 years at Lotte Residence with the title Front Desk Supervisor.

Đại học

English fluent. Opera - Hotel management system skill Night audit Word, excel Leadership skill Management training

My big pleasure to be hotelier - apart of Hospitality Industry


Currently working as Night Manager at Mercure French Village Hotel - 4* Hotel located at the most worthy living city - Danang

In the past 3 years working as Front Desk Supervisor at Hilton Garden Inn, Lotte Residence Hanoi - 5* Hotel in Hanoi

Division Manager on all pertinent matters affecting guest service and hotel operations. Responds to guest needs and resolves related problems Ensures VIPs and hotel member guests receive special attention Assists Club Floor Manager in greeting, rooming, and sending off VIP guests. Promotes hotel sales and in-house facilities. Checks billing instructions and monitors guest credit Analyses and approves discounts and rebates. Analyses the rate variance report to ensure rooms revenue control Takes action with the Property Management Systems (PMS) - Opera in emergency situation. Fully conversant with all hotel emergency procedures.

April 2016 - Now -