Nhân Viên tại Blue Dragon Tours

5/2019 → 6/2021 (2 năm 1 tháng)

Hanoi

WORK EXPERIENCE: May 2019 - June 2021 BLUE DRAGON TOURS Sales Executive Main responsibilities: - Receive and answer all customer calls and emails. - Handling customer requests for visas, tours, hotels and related services. - Service arrangements, service quality management and customer meeting. - Handling problems arising during the tour. - Take care and expand customer network. - Work closely with colleagues to ensure work efficiency. - Do other jobs as assigned by the department head. Sept 2017 - Nov 2018 LABEVIE HOTEL HOTEL MANAGER Main responsibilities: - Checking quality of rooms, public, auxiliary works and lobby daily. - Supervise the departments through department heads about service quality and staff attitudes. - Recruitment, training staff according to the process - Gathering customer comments, customer care - Setting up of Finance. Purchasing and cost control - Marketing and PR - Managing OTAs pages Jan 2015 - Sept 2017 HANOI LA STORIA HOTEL Customer Service Manager and Sale Tours Main responsibilities: - Enhances personal recognition and prompt attention to guests from their arrival until their departure. - Training for new staff - Ensure all guests receive a warm and courteous welcome upon check-in. - Promote hotel facilities whenever possible. - Bid farewell for all departing guests. - Perform house rounds to meet all in-house guests to ensure that they are treated and served well. - Resolve situations which arise in the hotel. - Use professional sales skills to introduce guests to the existing services of the hotels. - In charge of Online Travel Agents - Agoda , Expedia, Booking.Com, Ctrip,... and channel manager system. - Sending booking confirmation too guests, pass to Front Office and resolve cancel or no show booking - Introduce and sell the products at the hotel like tours, transport, ticket, etc. Aug 2013 - Jan 2015 GOLDEN ORCHID HOTEL Receptionist and Sales staff Main Responsibilities: - Welcome customers and carry out check - in, check - out in a timely manner. - Actively approach to potential clients via telephone, email and sales calls. - Maintain relationships with existing clients and actively search for new clients. - Update booking information. - Create weekly and monthly sales report. - Coordinate with Sales team and Operation teams to smoothly execute promotional campaign and other similar events. - Sell tours and transport services. Sept 2011 - Feb 2013 PARTIME JOBS AT MELIA HOTEL, DEAWOO HOTEL Saleman and Waitress. Main Responsibilities: - Sell goods for Foreigners and Vietnamese at the Souvenir Shop in Old Quarter Hanoi. - Work as a waitress for banquets, conferences, weddings at Melia and Daewoo hotel. - Improve personal English Communication Skills.