As a receptionist at the Hilton SaiGon Hotel and InterContinental SaiGon Hotel, I provide exceptional customer service and support to both guests and coworkers. I am responsible for of dealing with reservations, check-ins, checkouts, payments, and inquiries, as well as organizing front desk jobs and maintaining guest satisfaction. I've received compliments from guests and managers on my professionalism, efficiency, and goodwill. I obtained a degree in Hospitality Management at HCM University of Technology (HUTECH), where I learnt the essentials of the hospitality industry, included marketing, finance, human resources, and operations. I also developed my leadership, communication, and problemsolving skills, which I used in a variety of initiatives and internships. I am passionate about the hospitality industry and dedicated to gain new skills and overcome new challenges. I'm looking for possibilities to further my know.