Quản lý tiền sảnh tại Lestar Hotel Hanoi

9/2024 → / (7 tháng)

Hanoi

Set up and organize the front desk area Oversee the daily operations of the front desk, ensuring all activities run smoothly and efficiently. Manage, train, and evaluate front desk staff, ensuring they provide exceptional service and adhere to hotel standards. Handle guest check-ins and check-outs, ensuring an efficient and welcoming experience for all guests. Address guest inquiries, resolve complaints, and manage special requests in a professional and timely manner. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences. Monitor front desk financial transactions, process payments, and maintain accurate records. Prepare and review daily reports, including occupancy, reservations, and guest feedback. Manage staffing schedules to ensure adequate coverage and operational efficiency. Ensure compliance with hotel policies, procedures, and health & safety regulations.

Giám sát Lễ Tân tại La Sinfonia Majesty Hotel and Spa

7/2022 → / (2 năm 9 tháng)

Hà Nội