NGUYỄN VÂN THỦY NGUYÊN
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Giới thiệu bản thân
I work at the front office department in some hotels for years. With career's experiences which I collected along years, I would like to look for a position as Front Office Supervisor/ Assistant Front Office Manager.
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.Thông tin cá nhân
- Họ và tên
- NGUYỄN VÂN THỦY NGUYÊN
- Giới tính
- Nam
- Ngày sinh
- 14/01/1986, 38 tuổi
- Địa chỉ
- 248/35/6 Nguyễn Văn Khối, phường 9, Gò Vấp, HCMC
- Cập nhật
- 12/08/2024
Thông tin cơ bản
- Kinh nghiệm làm việc
- Từ 3 đến 5 năm
- Vị trí
- Giám sát
- Mức lương mong muốn
- 8 - 12 triệu
- Nơi mong muốn làm việc
- Toàn Quốc
- Ngoại ngữ
- Tiếng Anh (Khá), Đức (Trung bình), Khác (nêu rõ tại giới thiệu bản thân) (Trung bình)
Công việc mong muốn
- Tiền sảnh
- Hành chính
- nhân sự
Lĩnh vực
Kỹ năng
Mong muốn về công việc
I would like to look for a position such as Front Office Supervisor in front office department at a 3* to 4* hotel.
Giải thưởng
Trình độ học vấn chuyên môn
Indochina College
Kế toán - Cao đẳngTốt nghiệp
Kinh nghiệm làm việc
Front Office Supervisor tại Cochin Hotels Group
46-46bis Thủ Khoa Huân, Q.1, HCMCSupervise hotel lobby activities including receptionists and bellmen. Urging, monitoring and supporting team work, checking guest check in / out processes. Take care of customer service, coordinate with relevant departments and superiors to resolve situations that cause discomfort to customers, Prepare reports on customer feedback on the website, handle issues that customers review. Arrange and set up for customers to stay on special occasions. Visit customers during their stay, creating the most comfort for customers. Flexibility in staff shifts to suit the number of guests and room capacity at each time. Optimize room performance to achieve the highest possible revenue.
Front Office Supervisor tại Silverland Sil Hotel
20-22-24 Thái Văn Lung, Q1, HCMCOversee hotel lobby operations including receptionists, bellmen and PAs. Urging, monitoring and supporting team work, checking guest check in / out processes. Check and immediately handle customer problems and complaints, coordinate with relevant departments and superiors to resolve situations that cause discomfort to guests, creating the most comfort possible for guests. Prepare reports on feedback from customer reviews on the website, handle issues that customers review. Arrange and set up for guests to stay on special occasions. Build team work to improve the team's teamwork skills. Collect customer comments, process and forward to relevant departments. Balance room status, over-booking and achieve optimal room performance.
Duty Manager tại Paradise Saigon Boutique Hotel
288 Lê Thánh Tôn, Q1,HCMCManage night shift work, ensure fire prevention, and hotel safety in terms of security. Check and implement correct accommodation registration procedures for foreign guests, Vietnamese guests and overnight visitors. Ensuring the quickest handling of arising incidents, without affecting customers' rest time.
Front Office Supervisor tại Minh Tâm Hotel
302 Đường 3/2, Q10, HCMCOversee hotel lobby operations including reception, bellmen and P.A. Urging, monitoring and supporting team work, checking guest check in / out processes. Take care of customer service, check and immediately handle customer problems and complaints, coordinate with relevant departments and superiors to resolve situations that cause discomfort to customers, creating the most comfort. possible for guests. Prepare reports on feedback from customer reviews on the website, handle issues that customers review. Arrange and set up for guests to stay on special occasions. Visit customers during their stay, creating the most comfort for customers.
Team Leader tại Liberty 2 Hotel
133 Hàm Nghi, Q1, HCMCPerform the task of checking customer check-in, stay and check-out information. Handle the needs of guests as quickly as possible, solve problems that arise during guests' stay, collect customer opinions, and coordinate with other departments to solve problems that customers encounter. Brings the most comfortable feeling to customers. Improve customer service, ask for guests' opinions and feedback to improve the service and quality of the accommodation facility. Arrange work schedules for the team, balance the number of employees with the actual customer situation so that members are healthy enough to work, rest, and enjoy the company's internal benefits in the most reasonable way possible.
Bellman / Receptionist tại Tân Hải Long Hotel
65 Hồ Tùng Mậu, Q1,HCMCBellman : support guest's luggage check in - out, welcome drink, take care lobby services. Receptionist : carry out check-in and check-out procedures for guests according to regulations. Support necessary and urgent services at night.
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