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Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
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Liên hệ thành công | 0 | Chưa có |
Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Giỏi)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
St. John's University
Business Administration - Đại học
2014 → 2018
Vancouver Community College
Hospitality Management - Đại học
2020 → 2022
Kĩ năng
Tin học văn phòng | |
Quản lý | |
Sáng tạo | |
Quản lí thời gian | |
upselling | |
Kỹ năng bán hàng, phục vụ khách hàng | |
Training and Development | |
Tổ chức công việc |
Kinh nghiệm làm việc
SENIOR EVENT SALES EXECUTIVE tại Melia Hotels International
6/2024 → Hiện tại
Hanoi, Vietnam
· Design and execute sales strategies tailored to MICE sector. · Identify and pursue high-profile corporate clients and organizations. · Establish and nurture strong relationships with corporate clients, event planners, and industry professionals, ensuring high levels of client satisfaction and repeat business. · Manage logistical elements such as AV setup, room configurations, catering, and delegate services to ensure seamless event execution. · Partner with the marketing department to develop targeted campaigns and promotional materials to enhance the visibility of Melia Hanoi’s MICE offerings. · Represent the hotel at MICE trade shows, networking events, and industry conferences, driving brand awareness and generating leads. · Prepare financial reports, sales forecasts, and event budgets, providing actionable insights to senior management. · Trained and mentored junior sales staff, fostering a culture of excellence and continuous improvement within the MICE sales team. · Implemented best practices and streamlined processes to enhance the efficiency and effectiveness of MICE event planning and execution.
Guest Services Associate tại The Westin Bayshore Vancouver
9/2018 → 12/2021 (3 năm 2 tháng)
Vancouver, BC, Canada
· Efficiently managed guest services, processing check-ins and check-outs with a keen diligence, resulting in a 20% reduction in check-in time. Addressed room change and late check-out requests promptly, maintaining a customer satisfaction rating of 95% or higher during tenure. · Demonstrated a successful upselling approach, contributing to a 30% increase in upsell revenue during the year of 2021 and 2022. Implemented targeted upselling strategies, resulting in a measurable 10% growth in the uptake of additional facilities and services, positively impacting overall revenue. · Ran and checked daily reports, ensuring the smooth operation of daily duties. · Anticipated and addressed guests' needs, resolving problems and complaints for guest satisfaction.
Sales Executive tại River Rock Casino Resort
12/2021 → 12/2022 (1 năm )
Richmond, BC, Canada
· Deployed a diverse range of sales strategies, incorporating targeted written correspondence, impactful site visits, and strategic phone prospecting to build relationships with travel agents and tour operators. Achieved 20% increase in new client acquisitions, surpassing revenue targets by 15% within 6 months of joining the team. · Responsible for Tours and Travel segments. Proactively identified and capitalized on revenue-generating opportunities, leading to a 15% increase in market share within the competitive Tours and Travel segments. Implemented initiatives that resulted in a 10% growth in overall revenues over the past fiscal year. · Actively engaged in trade shows and promotions within the Tours and Travel segments, resulting in a 25% increase in lead generation and booth visitations. Instrumental in securing a 15% growth in new partnerships and collaborations as a direct outcome of event participation. · Maintained a CRM database of contacts and clients in the Tours and Travel segments. · Fostered open communication with hotel/chain operations regarding sales obligations. · Create sales proposals and negotiate explicit terms and conditions for clients.
Sales Manager tại Yomart Ecommerce
12/2022 → 5/2024 (1 năm 5 tháng)
Vancouver, BC, Canada
· Drove new business development in the Greater Vancouver and Greater Toronto area, orchestrating a 30% surge in lead generation. Implemented precision-targeted networking strategies yielded 25% client base expansion, culminating 20% revenue growth within a year. · Strengthened relationships with Yomart's B2B customers, becoming their main contact. This led to long-lasting partnerships, boosting repeat orders and referrals by 30%. · Optimized revenue streams at Yomart by focusing on negotiations, driving a 25% boost in contract value and expanding market share within competitive sectors. · Organized strategic initiatives at Yomart, uncovering untapped revenue streams within existing accounts, contributed to 20% growth in annual sales and bolstering brand loyalty. · Improved Yomart's understanding of the market by using data analysis. Assisted the brand to make accurate market predictions and informed decisions, leading to a 20% increase in revenue.