Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Tri Thu Le
120 Lượt xem hồ sơ
Nam, 14/09/2001, 23 tuổi
Lavida Plus, 1181 Nguyễn Văn Linh, Tân Phong, Quận 7
Cập nhật: 17/03/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Dưới 1 năm
Nhân viên
Tiếng Anh (Giỏi)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học RMIT Việt Nam
Quản trị Chuỗi cung ứng và Logistics - Đại học
2022 → 2024
Đại Học RMIT Việt Nam
Quản trị kinh doanh Du Lịch Khách Sạn - Đại học
2019 → 2022
PRESIDENT, RMIT SGS JAPANESE CULTURE CLUB o Direct a talented team of 20 people to plan, organize and host events of various scales in RMIT University Vietnam o Compose promotional contents for the organization's social media channels with a base of approximately 2,000 followers (Facebook & Instagram). o Manage club's inventory (1 internal storage site in RMIT & 3 external storage sites) and logistic operations (procurement and purchasing) Notable Events: - Daruma Fantasy: Adventure to the Spooky World. - TeeDee (Teacher’s Day) 2020.
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Lắng nghe và xử lý tình huống | |
| Giải quyết phàn nàn | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| PMS Opera | |
| ⦁ Smile PMS, Smile POS, Smile SPA, Smile BO | |
| HMS | |
| Tiếng Anh |
Kinh nghiệm làm việc
F&B Operation Intern tại Q Industries Vietnam
3/2022 → 9/2022 (6 tháng)
Hồ Chí Minh
o Assist the manager in implementing and upholding The Posh Duck Kitchen standards and guidelines. o Coordinate with the restaurant team of 11 people to bring high-end F&B service to an average of 30 customers daily. o Assist the manager and a team of 15 people to organize and operates Q Industries Vietnam's F&B related events, serving an average of 100 people per event. Notable Events: • Vietcetera – Rising Chef Challenge 2022 Saigon. • FPT University HCM The Trilogy 2022 – Flaming Your Flavor Cooking Competition. • Vietnam – Singapore Bilateral Food Exchange 2022. • Q Industries Vietnam HORECA Open House Showcase 2022. • Vietnam Singapore Bilateral Food Exchange 2022. • Potatoes USA - Tailored Seminar and Cooking Contest 2022 • RMIT University Vietnam F&B Enrichment Course 2022.
Guest Service Agent tại Khách sạn Novotel Living Saigon South
3/2023 → Hiện tại
Hồ Chí Minh
o Coordinate with the Front Office Department of 7 people to manage information for an average of 50 reservations per day on Opera by Oracle PMS (Reservation Source, Guarantee of Payment & Special Information). o Ensuring the proper welcoming and departure of 80 guests per day on average in accordance with Accor’s Service Standard (awareness of guests’ special requests, transportation, and VAT information), including an approximate of 20 VIPs from VIP 2 to 5 according to Accor’s VIP Matrix. (VIP setup, ALL memberships’ benefits). o Ensure Accor’s Service Standard is upheld for approximately 100 in-house guests (25 long-staying guests) daily during their stay (requests, queries, extra services, and charges). o Make sure that around 50 messages (calls & emails) are promptly received and passed on to the appropriate department daily. o Handle Sales and Reservation Department tasks during unavailability (Making and managing reservations, as well as providing competitive rate quotation). o Export and analyze an average of 25 reports pertaining to property business data and information such as occupancy, revenue, and costs during each night duty session while auditing correct charges and billing information for an average of 40 departing rooms daily. o Create and manage cost-effective, high-performance purchase requisition for items such as VIP amenities and Front Office Department’s supplies to ensure guest experience according to Accor’s Service Standard. o Engage in up-selling activities with an average up-selling revenue of VND 5,000,000 for room and breakfast, and VND 5,000,000 in Accor Plus Subscription monthly. Other tasks as required by Front Office Manager and other HODs.
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