CERTIFICATE OF ADVANCED INFORMATION

IELTS Certificate

IELTS Certificate 5.5

Đại học Công nghệ Thành phố Hồ Chí Minh

- Vừa học vừa làm thêm công việc bán thời gian - Là thành viên câu lạc bộ Guitar Hutech, tham gia vào các hoạt động sinh hoạt của câu lạc bộ và đóng đóp cho các chuyến đi tình nguyện của câu lạc bộ đến những trẻ em khó khăn.

Nhân viên tại Silverland Hospitality

Receptionist: Do the check-in and check-out, solve guest complaints, and check guests' comments about hotel services on Facebook, Google, or OTA channels. Receiving bookings, and inquiries from guests via phone, email, and OTA channels like Agoda, Traveloka, Booking.com, etc. Making the reservation for online bookings on New Way PMS, take note of special requests. Welcoming guest, contact with F&B department preparing welcome drinks. Transferring tasks for relevant departments, and supporting other departments. Together with Housekeeping check room status before check-in room for guests. Direct guests about the hotel services such as Gym, Spa, and Breakfast time. Eyes on the number of room keys, guest laundry, early check-in, and late checkout time. Daily report temporary residence declaration, revenue report, and handover work for the next shift. F&B Receiving the lists of guests using breakfast or Teatime at the hotel, checking if have special requests or allergies to ingredients of foods. Prepare welcome drinks for check-in guests. Welcoming guests to the restaurants, taking orders, serving dishes, and cleaning dining areas after guests leave. Cleaning the dining area after breakfast, then set up for Teatime in the afternoon. Coordinate with the front desk department to take note of some special inquiries, and sell the seasonal promotion. Purchasing products for restaurants, checking the quantity of goods or cutleries. Cleaning bar and swimming pool before welcoming guests. Do the Commis tasks such as supporting the chef prepare ingredients, and preliminarily preparing food for the chef. Cleaning kitchen, and cooking area, sign, and check to receive the victuals.

Phục vụ tại Nhà hàng Món Huế

Waitress Greeting and welcoming guests to the restaurant, and assisting them in choosing their seats. Introducing the restaurant's best-selling dishes to customers, taking orders, and serving food. Occasionally, explaining the specials on the menu to foreign guests, including the ingredients and their origin. Recommending attractive destinations near the restaurant that guests can visit on foot, such as Ben Thanh Market, The Independent Palace, The City Museum, etc. Handling the bill, collecting payment, and cleaning up after the guests have left. Closing the shifts, cleaning up the restaurant, and resetting it for the next customers. Attending weekly meetings to stay updated on promotions and other important information. Participating in monthly training classes led by the manager to improve your skills and knowledge.