Hotel General Manager tại Halong Pearl Hotel - Tung Shing Group

8/2011 → 8/2015 (4 năm )

Quang Ninh, Vietnam

As the GM, my job is ultimately to ensure each department in the hotel has their financial plan. I am also responsible to ensure the plan is executed on a consistent basis with a high level of success.  To constantly review and adapt to the specific features and requirements of our target market segments: corporate guests, business guests, accompanied by their families, or individual guests  To apply a personalized approach to the marketing environment particulars development and updating of the strategy for communication with our competitors, partners and the sectors which constitute our target markets on both national and international level. I am currently focusing on the Asean and Europe mainly.  To develop and enhance our hotel structure, paying attention to each type of services offered business, accommodation, food and beverage, entertainment, sport, recreation, wellness.  To ensure invariable high standards of the hotel facilities in compliance with out category, the modern trends in the hospitality industry and the related sectors.  To contribute in all times to our hotel team zest for personal development, training and high motivation.  To revise regularly our goals, their integrity, the actual results achieved and to update these in accordance with the changing environment.  Oversee the management & operations of the hotel  Achieve budgeted Occupancy and Average Room Rate ( ADR ) levels through revenue management activities  Preparation & implementation of hotel business plans to Market the property  Develop and implement the hotel business sales & promotion plans (increase overall occupancy, turnover & EBIT  Identify opportunities for incremental business & negotiate to secure reservations  Financial Management setting budget targets, revenue, expenditure & productivity

Hotel General Manager tại Super Hotel Hanoi - Thang Long Ford

9/2015 → 3/2017 (1 năm 5 tháng)

Hanoi, Vietnam

As the GM, my job is ultimately to ensure each department in the hotel has their financial plan. I am also responsible to ensure the plan is executed on a consistent basis with a high level of success.  To constantly review and adapt to the specific features and requirements of our target market segments: corporate guests, business guests, accompanied by their families, or individual guests  To apply a personalized approach to the marketing environment particulars development and updating of the strategy for communication with our competitors, partners and the sectors which constitute our target markets on both national and international level. I am currently focusing on the Asean and Europe mainly.  To develop and enhance our hotel structure, paying attention to each type of services offered business, accommodation, food and beverage, entertainment, sport, recreation, wellness.  To ensure invariable high standards of the hotel facilities in compliance with out category, the modern trends in the hospitality industry and the related sectors.  To contribute in all times to our hotel team zest for personal development, training and high motivation.  To revise regularly our goals, their integrity, the actual results achieved and to update these in accordance with the changing environment.  Oversee the management & operations of the hotel  Achieve budgeted Occupancy and Average Room Rate ( ADR ) levels through revenue management activities  Preparation & implementation of hotel business plans to Market the property  Develop and implement the hotel business sales & promotion plans (increase overall occupancy, turnover & EBIT  Identify opportunities for incremental business & negotiate to secure reservations  Financial Management setting budget targets, revenue, expenditure & productivity

Hotel General Manager ( Pre-Opening Team ) tại Amazing Hotel Sapa - Vinaconex 2

4/2017 → 12/2018 (1 năm 7 tháng)

Lao Cai, Sapa, Vietnam

As the General Manager, my job is ultimately to ensure keeping up with the hotel trend and also implement the sustainable practices as follow : 1. **Energy Efficiency**: Hotels are adopting energy-saving technologies such as LED lighting, smart thermostats, and motion sensors to reduce electricity consumption and lower their carbon footprint. 2. **Water Conservation**: Hotels are implementing water-saving measures such as low-flow faucets, showerheads, and toilets. Some hotels also reuse greywater for non-potable purposes like irrigation. 3. **Waste Reduction**: Hotels are focusing on waste management by implementing recycling programs, composting organic waste, and reducing the use of single-use plastics. Some hotels have replaced individual toiletry bottles with refillable dispensers. 4. **Sustainable Food Practices**: Many hotels are sourcing locally produced food to support local communities and reduce carbon emissions from transportation. They may also offer organic, seasonal, and sustainable food options to guests. 5. **Community Engagement**: Hotels are actively engaging with local communities through partnerships and support for community projects. They may also involve guests in environmental initiatives and raise awareness about sustainability. 6. **Certifications and Standards**: Hotels may pursue eco-certifications such as LEED (Leadership in Energy and Environmental Design) or Green Key to demonstrate their commitment to sustainability and responsible operations. These are just a few examples of the sustainable practices that hotels are implementing. By adopting these practices, hotels can reduce their environmental impact, conserve resources, and contribute to the overall sustainability of the hospitality industry.

Hotel General Manager ( Pre-Opening Team ) tại Westlake Resort & Spa Vinh Phuc

1/2019 → 6/2019 (5 tháng)

Vinh Phuc, Vietnam

As the GM, my job is ultimately to ensure each department in the hotel has their financial plan. I am also responsible to ensure the plan is executed on a consistent basis with a high level of success.  To constantly review and adapt to the specific features and requirements of our target market segments: corporate guests, business guests, accompanied by their families, or individual guests  To apply a personalized approach to the marketing environment particulars development and updating of the strategy for communication with our competitors, partners and the sectors which constitute our target markets on both national and international level. I am currently focusing on the Asean and Europe mainly.  To develop and enhance our hotel structure, paying attention to each type of services offered business, accommodation, food and beverage, entertainment, sport, recreation, wellness.  To ensure invariable high standards of the hotel facilities in compliance with out category, the modern trends in the hospitality industry and the related sectors.  To contribute in all times to our hotel team zest for personal development, training and high motivation.  To revise regularly our goals, their integrity, the actual results achieved and to update these in accordance with the changing environment.  Oversee the management & operations of the hotel  Achieve budgeted Occupancy and Average Room Rate ( ADR ) levels through revenue management activities  Preparation & implementation of hotel business plans to Market the property  Develop and implement the hotel business sales & promotion plans (increase overall occupancy, turnover & EBIT  Identify opportunities for incremental business & negotiate to secure reservations  Financial Management setting budget targets, revenue, expenditure & productivity

Deputy General Manager Property Management tại Tang Kung Group

7/2019 → 3/2020 (7 tháng)

Phnom Penh, Cambodia

This can include residential, commercial, or mixed-use properties. My responsibilities may include: 1. **Operations and Maintenance**: You will be responsible for ensuring that the properties are well-maintained and in compliance with safety and regulatory standards. This involves coordinating repairs, inspections, and preventive maintenance activities. 2. **Tenant Relations**: You will be the main point of contact for tenants, addressing their concerns, resolving disputes, and ensuring their satisfaction. This includes handling lease agreements, rent collection, and tenant retention strategies. 3. **Financial Management**: You will oversee the financial aspects of property management, including budgeting, rent collection, expense management, and financial reporting. This involves analyzing financial data and making informed decisions to maximize profitability and minimize costs. 4. **Property Marketing and Leasing**: You may be involved in marketing and leasing activities, such as advertising available units, conducting property tours, screening potential tenants, and negotiating lease agreements. 5. **Vendor and Contractor Management**: You will collaborate with external vendors and contractors for property maintenance, repairs, and renovations. This includes sourcing and evaluating service providers, negotiating contracts, and ensuring quality work. 6. **Compliance and Legal Matters**: You will ensure that the properties comply with local, state, and federal regulations. This includes keeping up-to-date with relevant laws, handling legal issues, and maintaining necessary permits and licenses. 7. **Strategic Planning**: You may be involved in long-term planning for property development, expansion, or renovation projects. This includes assessing market trends, identifying investment opportunities, and implementing strategies to enhance property value.

Hospitality & Travel Consultant tại MLuxe Travel

11/2022 → Hiện tại

Singapore

 The overall purpose of this position as a Product Consultant is to generate profitable revenues by developing and managing products and services. I will be responsible for all aspects relating to delivering a successful Product - Design, Sales, Marketing and Distribution.  Negotiating competitive rates, exclusive inclusions and service level agreements with suppliers.  Continually reviewing the performance of the product (sales / competitor analysis) and recommending strategies to gain market share whilst maintaining product margins  Develop exclusive agreements where possible to facilitate the growth of the destinations  Develop an innovative and well-presented product range which is reputable within the market and intended audience  Responsible for brochure development and brochure pricing  Work with Operations and Product Delivery prior to each new season launch to review the operational instructions to the Tour Directors and suppliers to ensure smooth operation of the tour season.  Ensure Product Coordinators are loading rates and contracts into the contract system prior to brochure release  Budget, plan, cost and yield manage all financial aspects of tours to the destination  To attend travel trade shows (if relevant) and other industry functions as necessary to continually research & develop products and relationships.  Work with the Sales Team and Product Coordinators to design and Familiarization tours for staff and Agents to showcase the highlights of the Product for each region.

Business Development Manager tại V.International Cong ty Vietnam

12/2023 → Hiện tại

Hanoi

As a Business Development Manager in the Hospitality & Travel industry, my role would involve in creating and implementing strategies to drive business growth, increase revenue, and enhance the overall success of the organization. My key responsibilities and skills are as follows: Market Analysis: Conduct thorough market research to identify trends, opportunities, and potential competitors in the hospitality and travel industry. Strategic Planning: Develop and execute business development plans that align with the overall goals and objectives of the organization. Client Acquisition and Retention: Identify and pursue new business opportunities, establish relationships with key clients, and maintain strong partnerships to ensure customer satisfaction and loyalty. Product Development: Collaborate with the product or service development team to enhance existing offerings or introduce new products/services that meet the needs of the target market. Sales and Revenue: Drive sales efforts to meet or exceed revenue targets, negotiate contracts, and close deals with clients. Networking: Build and maintain a strong network within the hospitality and travel industry, attending conferences, events, and networking functions to establish and nurture relationships. Risk Management: Identify potential risks and challenges in the market and develop strategies to mitigate them effectively. Team Collaboration: Work closely with cross-functional teams, including marketing, operations, and finance, to ensure seamless execution of business development strategies. Budgeting: Manage and allocate budgets effectively to support business development initiatives and maximize return on investment.

Best Choice Hotel In Sapa

12/2018

Online Travel Agencies (OTAs): Best Selling Platforms on TripAdvisor, Booking.com, or Agoda and also user reviews and ratings in Y2018