Reception tại TelHarbor

3/2018 → 11/2023 (5 năm 8 tháng)

San Jose

Reception and customer service supervision, attending all incoming calls and providing personal assistance and guidance to existing and potential clients. • Responsibilities included, ensuring that tier 3 data center and ISO 2701 protocols were enforced, maintaining a secure and clean environment while providing exceptional customer service to all clients and staff members alike. • Resolved customer complaints with empathy and understanding, resulting in customer satisfaction • Handled customer phone calls with a positive attitude and provided accurate information • Managed a multi-line phone system, answering calls in a professional and courteous manner • Implemented security policies and procedures to protect customer data and prevent Jnancial fraud