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After majoring in English for Education in Hue City, I have decided to pursue a career in the hospitality industry. Through dedicating more than 4 years working in 3 different properties, I have gained great confidence, good communication skills, and strong hospitality knowledge. This has enabled me to become a professional guest experience agent, a proficient leader, and an effective team player
The best Intern in 2017 and 2018 Leader of Blood Donation Volunteer Club Member of the Executive Committee of Hue College of Education
Checked in, checked out and taken care of guests during their stay. Managed information using Opera PMS, including guests profile, cashiering and reporting. Handled Night Audit work shift including cut-off day and operation daily reporting. Handled In-villa dining request.
Organized and hosted VIPs guests. Designed and conducted training to team members Enhanced guest satisfaction and hotel ranking on social media by analyzing weekly internal reports, then seeking solutions for improvement. Handled guest’s complaint with immediate and empathy action. Coached and conducted staff performance evaluation.