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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
40 - 50 triệu
Toàn Quốc
Tiếng Anh (Khá), Tiếng Trung (Trung bình)
5 sao
Buồng phòng
Resort/ Khu Du lịch
Giới thiệu bản thân
Trình độ học vấn chuyên môn
THAI NGUYEN UNIVERSITY
Business Administration - Đại học
2018 → 2022
HANOI TOURISM COLLEGE
Tourism Management and Traveler - Cao đẳng
2005 → 2007
Kĩ năng
Kinh nghiệm làm việc
Housekeeping Manager tại VINPEARL LUXURY NHA TRANG
7/2024 → Hiện tại
Nha Trang
- Responsible for business planing and managing of the overrall operation of the hotel to achieve customer. - Incharger of annual budget and financial focecast for property. - Develop, recomend and manage the operational deparment. - Maintain and supervise the property to ensure it meets operation standards is in good condition . - Conduct daily briefing with management on current key activities - Supervise work at all level and set clear objectives. - Ensure optimal compliance with corporate for cus audit , health, safety . - Manage performance issues that arise within the hotel operations. recruit, train, develop. coach and counsel, conduct - Handles customer complaints if possible . - Coaches , counsels disciplines and develops subordinate employees . -Responsible for interview , selection and recruitment of operation derparments management team.
Executive Housekeepe tại FLC SAM SON GOLF AND RESORT
6/2021 → 3/2024 (2 năm 8 tháng)
Vietnam
- Create standards for levels of cleanliness that have to be met at the Hotel. - Check in with clients after a job to ensure their utmost satisfaction with a cleaner’s capabilities. - Maintain quarterly budgets and make adjustments when necessary to ensure a safety net is always in place. - Follow up the Hotel ,Villa handing over and make sure thay are in good condition . - Reponses Engineering failures and breakdowns and follows up on repair schedules. - Oversees the cleanliness and maintenace of Housekeeping pantries ensuring par stocks are properly. - Conducts frequent check of VIP , Room , Villa , Public area and back of house areas ensuring, sevice procedures, standards cleanliness and hygiene , repair and maintenace, employee grooming. - Interact with guest actively soliciting feedback. - Handles customer complaints if possible . - Coaches , counsels disciplines and develops subordinate employees .