Front Office Team Leader tại Grand Silverland Hotel and Spa

10/2017 → 3/2020 (2 năm 4 tháng)

Hồ Chí Minh

- Welcoming guest in a friendly and professional way. - Performed check in and check out procedures according to the hotel’s procedures and policies. - Assist the front desk staff in providing information of bills and costs associated with room occupancy and other hospitality services. - Answers incoming calls, receives guest messages and deliver the same to the guest, or directs call to guest rooms, staff, or departments. - Conform to cash handling procedures at all time. - Handle incoming and outgoing mails. - Respond to guests’ complaints and suggestions in a bid to ensure their satisfaction and repeat business opportunities. - Coordinate with Housekeeping Department to track readiness of rooms for check-in. - Check arrival bookings for the next day. - Check transportation requests for the next day. - Ensure the cleanliness of the front desk and back office area at all time. - Complete daily checklist tasks.