- Problem solving skills - Strong customer service skills (developed through retail work experience) - Have knowledge of tourism fields. - Good command in English. - Use professional Microsoft Word, Excel, Power Point and Internet. - Know how to organize work and responsibility. - Easy to adapt any work environment, ability to work under pressure and work independently also good team work spirit.

Graduated Da Lat University, B.A. of Tourism – Hotel management major

Good in training and planning

* FLC Quy Nhon From 15th April to present: Assistant Front Office Manager: Perform all tasks as a representative for Front Office. Report to GM directly. - Arrange for the design, ordering, purchase, receipt, storage and distribution of all necessary Front Office forms - Recruiting - Training - Following up with check list for pre-opening - Perform other tasks from GM * Vinpearl Resort Phu Quoc From July 2014 to 31st March: Duty Manager and Departmental Trainer at Vinpearl Phu Quoc. - A member of task force team for reopening and set up of Vinpearl. - Assisting HOD in planning, operation management, human resource – training management, financial management, system management, risk management. - Assisting HOD in developing annual action plan of Department. - Regularly inspecting, learning from experience, studying the advantages to apply new and progressive ideas. - Dealing with Guests complaints and maintain quality of service. - Organizing training class to upgrade skills for staff. - Performing other duties according to superior’s direction. - Report directly to GM/ DGM/ DOR/ FOM & HODs * Vinpearl Resort Nha Trang From Jun 2013 to Jun 2014: Guest Service Supervisor - Assisting Duty Manager in making plan and training GSA staffs. - Being responsible for GSA’s activities in working time, ensuring Guest’s check-in, check-out and payment. - Providing information to Guests and performed in line with standards. - Examining information about check-in and check-out guests, VIP guests, special requirement and giving direction - Being responsible for handling guest complaints. - Performing others tasks according to superior’s direction - Report directly to DM/ FOM/ DOR + From May 2012 to May 2013: Guest Service Agent. + From Apr 2011 to Apr 2012: Service Center Associate. + From Jun 2009 to Mar 2011: Guest Relation Officer. * Park Hyatt SaiGon + From 08/01/2009 to 04/4/2009: Took an intern programe at Housekeeping Department (Housekeeper & Butler). + From 03/6/2008 to 30/9/2008: Took an intern programe at F & B Division.

- To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements. - To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization.