Guest Service Agent and Marriott Ambassador Specialist tại Sheraton Saigon Hotel & Towers

1/2020 → 1/2022 (2 năm )

Ho Chi Minh

Guest service agent - Process all guest check-ins, check-outs, room assignments/ room change, late checkout requests. - Secure payment, ensure rates match market codes, document exceptions. Verify/ adjust billing for guests. - Coordinate with Housekeeping to track room status and guest concerns. - Perform other reasonable duties as requested by Supervisor and Manager. Marriott Ambassador Specialist - To build lasting relationships and loyalty with customers by interpersonal skills and a client-centered approach. - Receive calls, faxes, emails, and other communications from Marriott members and their representatives, hotel staffs, and other Marriott associates. - Make reservations, arrange and research special requests both in and out of stay. - I have the empowerment to use independent judgment to make decisions in all services of outlets based on general rules.

Club Lounge - Guest Service Team Leader tại The Reverie Hotel Saigon – Time Square

1/2018 → 1/2020 (2 năm )

Ho Chi Minh

The Reverie Hotel Saigon – Time Square (2018 – 2020) Guest Service Team Leader I had got Staff of the month - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Inspiring the front office team, takes responsibility in the absence of the Duty Manager, ensuring all team members adhere to standard operating procedures. - Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. - Cross Check all billing instructions are correctly updated, assisting incoming & outgoing calls, setting wake-up calls, enabling DND....

PE cum Order Management tại Food Patik Company Limited

7/2024 → Hiện tại

Hồ Chí Minh

- Domestic Purchasing: imported foods such as beef, sheep, pork, seafood, cheese, office tools, production machinery... - Received purchasing information from board of directors and sales department - Contact importers in Vietnam to get their product information, supply ability, best or competitive price, expiration date, quantity, price, payment terms, delivery policy, after-sales... - Check all contract information before purchasing - Submit the purchase request to the management board for confirmation and proceed with the purchase. - Make a weekly/monthly work plan to complete the proposed tasks. - Visit customers with Sales Director.

Customer Experience Supervisor tại Prima Medical Center - Hoàn Mỹ Medical Group

1/2022 → 6/2024 (2 năm 5 tháng)

Ho Chi Minh

- Tracking customer experiences across online and offline channels, devices, and touch points, preparing reports. - Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. - Identifying customer needs and taking pro-active steps to maintain positive experiences. - Responding to customer queries in a timely and effective, manner, via phone, email, social media, or chat applications. - Train and schedule roster of team, maintain, control and order supplies, inventories and equipments (for example, cups, utensils, baskets, receipts…).

Passion for service

11/2018

I archieved Passion of service 'The Reverie Saigon because lots of Trip advisor good comments