Sales & Marketing team leader tại FLC Luxury Resort Vinh Phuc

1/2024 → / (10 tháng)

Khu trũng, quốc lộ 13, Vĩnh Thịnh, Vĩnh Tường, Vĩnh Phúc

*Sales executive: - Responsible to upsell room & MICE (Travel agent & Corporate) - Finding & take caring customers - estable & maintain customer relationship - Manage OTA - Booking.com - make principle & service contract for partner - Make report weekly/monthly - Other work as requested by management *Marketing Executive: - Manage all social media (Fanpage, Tik tok,…) - Contribute ideas for promotions - Create content for post social media - Responsible for design publications, flyer, poster,…. - Record and create short video to post social media

Senior Sales executive tại Dragon Sea/ Dragon Style Sam Son

1/2023 → 12/2023 (10 tháng)

43 Ho Xuan Huong street/ 25 Le Loi Street, Sam Sơn

- Finding potential customers for the hotel - Estable and maintain customer relationships. - Responsible for monitoring service quality, proactively contacting customers and taking care of customers who are staying and have used hotel services - Make principle contracts and service contracts for partners - Implement business strategies and advertise hotel products and services - Coordinate with other departments to plan market development, improve service quality - Report plan results and weekly/monthly business results to the board of directors - On-duty Duty manager: + Responsible for reporting to the hotel board of directors + Represent the director to handle situations that arise during the night shift + Support departments during shift - Perform other tasks as requested by superiors.

Sales Executive tại Apec Mandala

4/2021 → 1/2023 (1 năm 9 tháng)

55 Nguyen Van Cu street

- Finding the new customer - Estable customer sources, maintain relationships with current customers. - Distribute and provide promotional programs to travel agents to achieve revenue and room rates within seasonal budgets. - Create business plans and strategies to achieve profitable sales goals, revenue. - Develop potential product packages, propose forms of market development to ensure customer sources - Responsible for monitoring and supervising service quality, proactively contacting and inquiring customers. - Provide suggestions and ideas suitable to new customer needs to improve business efficiency hotel business. - Coordinate with other departments to promote product promotion and improve service quality - Prepare weekly and monthly reports - Participate in department and company meetings - Participate in training programs - Perform other tasks as directed by superiors

Front office supervisor tại Apec Mandala

10/2019 → 2/2021 (1 năm 4 tháng)

10 Kinh Duong Vuong street

- Receive reservations, assign rooms and perform check-in and check-out procedures for guests - Manage and coordinate personnel on shift - In charge of dividing shifts and working areas - Supervise staff uniforms and professional behavior - Preserve and manage the department's assets, tools and equipment - Supervise the reception and provide information to guests throughout the process from check-in to check-out - Customer care, receiving and handling customer complaints - Schedule skills and professional training for employees monthly - Report problems and propose changes to management during the operation process Work goes more smoothly - Responsible for inventorying consumable materials, tools and supplies monthly and quarterly - Support management and monitoring of costs, revenue and profits of the department - Coordinate with other departments to plan communication and promote products to improve service quality - Perform tasks as requested by superiors - Support tasks when there are many customers and lack of personnel

Receptionist tại Apec Mandala

4/2019 → 10/2019 (5 tháng)

10 Kinh Duong Vuong street

- Welcome and guid Guests throught check-in & check-out procedures - Customer care, receiving and handling customer complaints - Perform cashier work: check and keep invoices arising during the day, make payments, compare debts, open and close virtual rooms, adjust revenue when necessary, make revenue reports at the end of the shift, drop the money and report,

Hoàng Thành Vượng - General manager

Dragon hotel Sam Son

0944648856 - 0944648856