Night Manager tại Movenpick Resort Cam Ranh (500 Keys)

8/2022 → Hiện tại

Cam Ranh

• Representative of Manager on Duty during Night time • Send Daily Reports to all HOD’s, along with Duty Logs, and other Reports to related departments. • To maintain per shift an accurate record in the Logbook and the incidents which maybe of concern to the management or which may require furthers attentions • Ready to handle some very different and special situations • To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department • Responsible to ensure that all Financial and Audit Procedures are respected. • Rate Check Reports (checked and final) • Exceeded Credit Limit report • Front Office Adjustments and Cancelled payments (reconciliation of all corrections, rebates and refunds). • Rooms Reconciliation • Other assignments from Director/ General Manager/ Owner

Assistant Night Duty Manager tại BALCONA HOTEL DA NANG (240 keys)

1/2019 → 7/2022 (3 năm 5 tháng)

Đà Nẵng

• Representative of the Front Office Manager during Night time • Then realize daily the appropriate controls: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid out, Room rates, credit limit, etc. • Dealing with Guest’s complains, resolving guest’s satisfaction • COD, send the reports to relate departments • Other assignments from Director/ General Manager/ Owner

Receptionist tại Wyndham Danang Golden Bay Hotel (1024 keys)

1/2018 → 1/2019 (1 năm )

Đà Nẵng

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests • Secure payment; activate/reissue room keys • Ensure rates match market codes, document exceptions • Verify/adjust billing for guests • Communicate to appropriate staff when guests are waiting for an available room • Clear departures in computer system • Coordinate with Housekeeping to track room status and guest concerns • File guest paperwork or documentation • Operate telephone switchboard station • Run and check daily reports, contingency lists, and credit card authorization reports • Supply guests with directions and information • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction • Arrange transportation for guests/visitors • Count and secure bank at beginning and end of shift

Nguyễn Bá Vũ - Room Division Manager

Wyndham Danang Golden Bay Hotel

fom@wyndhamdananggoldenbay.com

Đặng Văn Trung - Front Office Manager

Movenpick Resort Cam Ranh

trung.dang@accor.com - +(84) 935 007 737