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Scarlett Trang Đặng
109 Lượt xem hồ sơ
Nữ, 05/11/1994, 30 tuổi
Hoàn Kiếm, Hà Nội
Cập nhật: 17/10/2023
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Hà Nội
Tiếng Anh (Khá)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đạu học Kinh tế Quốc Dân (NEU)
Quản trị Kinh doanh Khách sạn - Đại học
2012 → 2016
Kĩ năng
| Quản lý | |
| Giải quyết phàn nàn | |
| Quản lí thời gian | |
| Lắng nghe và xử lý tình huống | |
| Training and Development | |
| Tổ chức công việc | |
| Tin học văn phòng | |
| Giao tiếp | |
| Teamwork |
Kinh nghiệm làm việc
F&B Cashier tại Công ty TNHH Dịch Vụ Quản Lý Silk Path Hotels & Resorts
6/2015 → 3/2017 (1 năm 8 tháng)
Hà Nội
- Handling payment transactions with customers. - Issuing receipts, credits, charge or tickets due to customers. - Redeeming stamps and coupons - Resolving customer complaints, guiding them and providing relevant information - Observing customers and ensuring their satisfaction with the food and service - Making reports daily and monthly
Front Office Supervisor tại The Chi Boutique Hotel
12/2016 → 7/2020 (3 năm 7 tháng)
Hà Nội
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to customers - Anticipate customers' needs and take them into consideration; resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service - Assist Front Office Manager in interviewing and training staffs; planning, assigning and directing work - Increase revenue by 20% in 6 months by recommending improvement in operation, especially in the aspects of developing better service standards - Accountable for accurate billing services, swift and efficient registration services and fostering a professional atmosphere for a 50-room hotel - Providing consultation to the clients with respect to enquiries on travel schedules, packages and other travel related information - Negotiate rates and contracts with travel service providers, helping to reduce 10% in costs; maintain accurate financial and statistical records
Assistant Operations Manager tại Elite Fitness and Yoga Center Hà Nội
8/2020 → 8/2022 (2 năm )
Hà Nội
- Build good relationship with members/guests - Ensured customer satisfaction by handling day-to-day affairs in a timely manner - Control and update total of the active members, new members joining club and daily check-in number - Support directly to Club Manager and on behalf of Club Manager to manage club operations including Club’s daily activities, staffing concerns or members’ request, fully in charge of club in need and feedback to Club Manager - Actively audit club daily base on MOD checklist and follow up with Maintenance to make sure all the facilities in order to serve members - Work closely with HODs to help improve customer services to meet expectation - Support Club Manager to work with local officers and inspection team - Support all related work to sell Membership card & Personal Trainer services, for the purpose of achieving company's sales goals. - Interview, lead, train, motivate and develop staffs in all facets of the job; Appraise performance; Rewarding and disciplining employees - Support Club Manager to bring the staff performance to the highest standards
Personal Assistant cum Translator tại Công Ty TNHH Venesa
8/2022 → 8/2023 (1 năm )
Hà Nội
- Act as the point of contact between the General Manager and internal/external clients - Schedule meetings and manage calendars - Answer emails and take messages - Take accurate and comprehensive notes at meetings - Coordinate events and speaking engagements - Draft correspondence such as emails and letters - Check all documents and translate for General Manager to sign - Other duties assigned by GM from time to time
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