PA to General Manager tại Angsana & Dhawa Ho Tram

3/2023 → / (1 năm 9 tháng)

Ba Ria - Vung Tau

Join since the pre-opening time to set up the first Dhawa brand of Banyan Tree Group in Vietnam and develop Angsana brand in Hồ Tràm Process executive communications and correspondence for key updates and inquiries. Assist with special projects as required in a support capacity. Oversee the daily workflow and schedules of the head of departments. Conduct performance evaluations that are timely and constructive in weekly meetings among GM and managers. Review customers feedback and ensure quality in the hotel to present in the meeting quality targets with GM and managers

PA to GM tại The Secret Con Dao

1/2022 → 3/2023 (1 năm 1 tháng)

Con Dao, Ba Ria Vung Tau

Personal Assistant to General Manager cum Quality Assurance Executive -Maintaining executives agenda and assist in planning appointments, board meetings, conferences etc. -Attending meetings and keep minutesHandle confidential documents ensuring they remain secure -On be half of the hotel to work with the government and prepare for some site inspections in the hotel. -Conduct spot checks, investigating and solving the problem to minimize the mistake and upcoming problem in the future within the operation focused on service quality to make sure guests satisfaction during their stay and take responsibilities for guests feedback, and dealing with related manager in order to improve the quality of service. -Monitor and measure processes take place with the help of spreadsheets, check lists and internal reports.

Guest Services & Communication Manager tại Fusion Resort Cam Ranh

1/2019 → 12/2021 (2 năm 10 tháng)

Cam Lam, Khanh Hoa

Guest Services and Communications Manager -Managing guest needs and front desk operations, coordinating with other departments to ensure the highest customer satisfaction. -Developing VIP recognition program to create lasting memories with the resorts group and leisure VIPs. -Posting inspiring and engaging content on relevant online communication channels as per communications schedule.-Hosting site inspections and FAM trips . -Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

PA to GM tại Fusion Resort Cam Ranh

1/2015 → 12/2018 (3 năm 10 tháng)

Cam Lam, Khanh Hoa

Personal Assistant to the General Manager -Join since pre-opening time and support management team to start up Fusion brand in Khanh Hoa -Manage the General Managers diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings· -Screen/handle telephone calls, appointments, mails and emails and take action accordingly· -Take meeting minutes, make the monthly report and P&L. -Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager. -Maintain and update Manager-On-Duty schedule·

Assistant to General Manager tại Diamond Bay Holidays Travel Agency

3/2014 → 12/2015 (1 năm 9 tháng)

Nha Trang Center

Assistant to General Manager -Join since pre- opening time, assist GM to start up the 1st Travel agency in Nha Trang Center Shopping Mall of Global Group. -Schedule and coordinate meetings. -Conduct employee performance reviews.-Develop good customer relationships. -Coordinate with suppliers, partners and ensure the smooth operations as GM's directions. -Participate in recruitment and dismissal processes.-Smooth out problems within the workplace. -Develop strategies for better workplace efficiency and goal achievement. -Email and phone correspondence. -Liaise between managers, customers and employees.-Provide direction to staff. -Fill in for General Manager (GM) in times of absence

Guest Services Agent tại Sheraton Nha Trang Hotel & Spa

8/2012 → 3/2014 (1 năm 6 tháng)

Nha Trang city - Khanh Hoa

Guest Services Agent -Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs. -Providing front desk services to guests. -Assigning rooms and taking care of administrative duties. - Delivering mail and messages. -Processing guest payments. -Coordinating with bell service and staff management. -Being a source of information to guests on various matters such as transport and restaurant advice. -Accommodating general and unique requests. -Diffusing conflict or tense situations with guests.

Loyal employee

7/2021

Remain with a company for a lengthy period because I feel valued, appreciated and believe in the company's overall mission. I likely more invested in the company's success and work towards meeting organizational goals.

Employee of the Month

5/2022

Make a tremendous impact at work.

Eugene Hendriks - Former General Manager

The Secret Con Dao

- ‪+60 19‑338 8403‬