Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Minh Anh Nguyen
254 Lượt xem hồ sơ
Nữ, 08/01/2001, 23 tuổi
E1 Tan Hoang Minh D'Eldoraldo building, No. 659A Lac Long Quan street, Tay Ho district, Hanoi
Cập nhật: 09/01/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Nhân viên
12 - 20 triệu
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Les Roches
BBA in Global Hospitality - Đại học
2018 → 2019
Hotel Institute Montreux
BBA in Hospitality Management specializing in Human Capital Management - Đại học
2020 → 2023
Class representative - July 2021 to March 2022 (term 5, 6 & 7) Student of the Month - July 2021 (term 5) Volunteer for Bachelor Virtual Open Day - August 2021 (term 5) Participant in Swiss Education Group Leadership Forum - October 2021 (term 6) Volunteer for International Recruitment Forum - November 2021 (term 6)
Kĩ năng
| MICROS | |
| Opera |
Kinh nghiệm làm việc
Club Intern tại InterContinental Hanoi Westlake
2/2019 → 8/2019 (6 tháng)
Hanoi, Vietnam
Performing service in the Executive Lounge with the maximum capacity of 75 VIP & loyalty guests in a 5-star hotel consisting of 318 guest rooms. - Following special tailored procedures in Food & Beverage service including breakfast, afternoon tea and evening cocktails - Providing personalizing service to the VIP and loyal guests meeting their special needs by giving personalizing local recommendations and reservations for tourist attractions, restaurants and other preferences. - Checking stock and inventory and order accordingly to match the free flow of 75 guests
Rooms Division Intern tại Gurney's Montauk Resort and Seawater Spa
10/2022 → 10/2023 (1 năm )
Montauk, NY, USA
Rotations in Front Desk, Guest Relations, and Housekeeping in a luxury beach resort consisting of 158 rooms, suites, cottages and residences with 21 different room categories October 2022 - February 2023: Front Desk Agent - Assisting guests with check-in and check-out process - Performing Opera tasks including preparing for online check-in guests' arrivals, posting manual charges, conducting credit limit checks and collecting payment from guests (by cash, credit cards, and gift cards) - Handling guest complaints - Performing Night Audit tasks - Contributing to the training program by composing the Department Guidelines March 2023 - July 2023: Guest Relations/ Call Center Agent - Answering internal and external calls and emails, responding to guest inquiries including Concierge, Front Desk, Housekeeping, Reservation, and Room Service requests - Responding to pre-arrival, in-house, and post-departure guest inquiries by intra and inter-department communication - Providing personalizing service via email and phone call by making local recommendations and reservation - Assisting VIP guests during pre-arrival, arrival, in-house and post-departure stages by processing special requests and communicating with other departments - Handling guest complaints - Creating training program by composing Department Guidelines (including property and department information, and SOPs), and Shift Checklists - Providing training for new team members August 2023 - September 2023: Lead Concierge Agent - Providing personalizing service in person by making local recommendations and reservation - Taking full responsibility for the newspaper station - Issuing Beach parking passes for guests - Providing training for new team members September 2023 - October 2023: Housekeeping Supervisor - Conducting room inspection for 20-40 rooms daily according to Gurney’s standards - Performing intra and inter-department communication regarding Housekeeping and Maintenance issues
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