CUSTOMER SERVICE tại Rising Dragon Palace Hotel

8/2015 → 5/2017 (1 năm 8 tháng)

Hà Nội, Việt Nam

Main responsibilities: - Greet guests at the front desk, do Check-in, check-out for guests stay. - Sale all kind of tours, transportation and other service. - Handle all problems of guests service. - Make reservations at local establishments upon request of the guest - Provide information about local features such as shopping, dining, nightlife, and recreational destinations. Achievements and skills gained: - Ability of fulfill client's demand - English proficiency - Problem-solving - Negotiation skills

CONCIERGE tại JW MARRIOTT HANOI HOTEL

5/2017 → 7/2018 (1 năm 2 tháng)

Hà Nội, Việt Nam

Main responsibilities: - Greet guests at the front desk and make suggestions for entertainment. - Receive guests request and arrange hotel transportation for the guests in house directly, via phone or email. - Make all the reports weekly, monthly (exp: Gasoline, taxi cost, Rental 3rd party charge,...) - Pick up and deliver items, or run errands for guests. - Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides. - Arrange for the replacement of items lost by travelers. - Provide information about local features such as shopping, dining, nightlife, and recreational destinations. - Receive, store, and deliver luggage and mail. - Perform office duties on a temporary basis when needed. - Make reservations at local establishments upon request of the guest - Assist with the organization of on-site events, such as weddings and corporate retreats - Direct guests to hotel amenities, including laundry and fitness facilities .... Recognition and Gains: - Deep understanding in hospitality. - A customer-oriented and professional attitude towards clients. - Excellent communication skills with a proficiency in English - Experience in customer services including selling and arranging transportation for VVIP guests as well as big groups (DIOR, Deloitte, Hogan Lovell, Billy Graham, Symantec,...), which requires high ability of problem-solving, smoothy service operation. - Make the highest Revenue of Transportation year since opening (~6.8 billions) - Detail-orientation in every single offered service.

TRAVEL CONSULTANT tại BUFFALO TOURS - DISCOVA

7/2018 → 12/2020 (2 năm 5 tháng)

Hà Nội, Việt Nam

Main responsibilities: To provide a high level of customer service and increase sales at POSWork in a retailed Point of Sales (POS) and to sell travel related services to direct clients in person, by email or telephone or online. Provide an excellent quality of service to attract and retain customers. ** Achieve monthly & annual sales turnover • Assist clients in finding travel package deals for their needs, included but not limited to land services, accommodation, transfers, air travel, rail tickets, car rentals, travel insurance. • Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard. • Ensure a minimum of 50% of all enquiries are converted into bookings by quick, detailed and accurate response to enquiries. • Focus on up-selling to increase revenue • Record all enquiries and bookings ** Customer Service • Secure new client sales and retention through high level of customer service • Maintain the level of customer service consistent with the positioning of Vietnam In-destination Sales • Stay educated on domestic tourism information • Provide alternatives for customer travel • Inform clearly all customers of terms, conditions and cancellation policy for each booking • Handle customer complaints with diplomacy and refer to the Manager whenever necessary • Maintain an excellent personal professional presentation: uniform, air tied, light make up. ** Office administration • Carry out tasks as delegated by Manager – Housekeeping, cleaning, cash handling, computer systems maintenance, ordering suppliers, paying accounts, monitor functioning of equipment and report issues immediately. ** Operations • Book hotels, visas and flights linked to the current booking and ensure all other services are confirmed. • Make all reservations using the BRS system ** Accounting • Check daily amount of cash and credit card payments and report to Direct Sales Manager and accountant Recognition and Gains: - Deep understanding in market and customers service. - A customer-oriented and professional attitude towards clients. - Excellent communication skills with a proficiency in English - Experience in customer services including selling and arranging service for VVIP guests as well as big groups, which requires high ability of problem-solving, smoothy service operation and also learned how to manage time schedule and teamwork.. - Detail-orientation in every single offered service.

FINANCIAL CONSULTANT tại MANULIFE VIETNAM

6/2021 → Hiện tại

Hải Phòng, Việt Nam

Main responsibility: - Make plans and strategies to find potential customers. - Design and advise on the most optimal financial plans for customers. - Support contracts, terms and customer rights throughout the process. - Customer care to bring customers the best experience and quality of sales service. - Fully participate in professional development training sessions and support the organization of company events/seminars. - Focus on building the company's brand, bringing the best service experience to customers. Recognition and Gains: - Skills in planning approaches and evoking customer needs - Deep understanding in market and customers service. - A customer-oriented and professional attitude towards clients. - Experience in customer services including selling and support clients before, during and after signing the contract

CONTENT WRITER - AFFILIATE'S MANAGER tại GONGU365 VIETNAM

3/2022 → Hiện tại

Hải Phòng, Việt Nam

Main responsibility: - Plan & Executes the main content of App's Affiliate, annual special events, all marketing activities. - Carries out partnership & sponsership campaigns with KOLs, banks & Chambers of Commerce, and other partners. - Work with KOC & KOL on content and interface to ensure message delivery and campaign revenue - Assists with Marketing Planning (Budget, Digital Marketing, PR) for company's products - Create content for banners, videos for Affiliate's campaign and posts on Brand's Social Network - Guide and organize online & offline meetings to introduce the campaign to KOL/KOC and partner companies from Korea - Assists in new product developments and marketing photo/video shoots. - Creates & manages digital content including social media postings, biolinks, Landingpage, website and email marketing. - Supports & follows up on PR bookings & creation, award campaigns - Support to resolve problems when customers use products and app - Other tasks assigned by Line Manager Recognition and Gains: - Plan a product promotion campaign in each stage Allocating campaign time and skills in working with KOL/KOC to ensure the popularity and success of the campaign - Skills to create landing pages, biolinks and edit promotional images/videos through Canva photoshop ...

Highest score of Hotel's Brand Standard Auditor

7/2017

8/10 As an intern at Front Desk, I reached the highest score of All Hotel's Department (JW Marriott Hanoi Hotel)

Lien Pham Thi - Brand Manager

Gongu365 Vietnam

gonguservn@gongu365.com

Anh Nguyen Thi Ngoc - Team Leader Sales Team

Maulife Viet Nam

ngocanh.vatly.dhhp@gmail.com - 0355592468

Lien Nguyen Thi - Team Leader of IDS Team

DISCOVA Co.

liennguyenthi@discova.com - 0978643111

Thao Nguyen Phuong - Duty Manager

JW Marriott Hanoi Hotel

concierge@jwmarriotthanoihotel.com - 0986619106

Anh Doi Thi - Hotel Manager

Rising Dragon Palace Hotel

risingdragonhotel@gmail.com - 0978297773