Recreation Supervisor tại Angsana Quan Lan - Ha Long Bay Resort

4/2024 → / (7 tháng)

Quan Lạn, Vân Đồn, Quảng Ninh

Incharge for Watersport, Recreation, Kids Club, GYM, Pool and Sport area (tennis, picker ball, mini golf) - Write SOPs - Build Checklist - Design forms - Make Tranning Plan and train for all staffs - Induction Plan

Owner tại Jacky's Roast Duck restaurant

4/2019 → / (5 năm 7 tháng)

Bắc Ninh

I bought the Jacky roast duck brand in Hanoi and brought it to Bac Ninh and have been doing business successfully until now.

Massage & Spa Manager tại Ha Noi Hotel

10/2009 → 11/2019 (10 năm 1 tháng)

Hà Nội

Spa - Massage Manager (2011-2019) - HRM - Monitor revenue and profit adjustments - Develop development plans - Organize promotional programs to attract and take care of customers - Upgrading and repairing facilities - Contact and welcome important partners Spa - Massage Captain (2009-2011) - Check the cleanliness of all parts - Check the number of employees - Check the quantity of towels, essential oils, drinks, and fruits - Reception and customer care - Assign staff - Room assignment - Pay customers' bills - Pay tips to the massage staff

Waiter (Bar-Karaoke) tại Ha Noi Hotel

2/2006 → 10/2009 (3 năm 7 tháng)

Hà Nội

Staff in Night club - Preparing drinks, cutting and presenting fruits - Clean the karaoke room or dance hall area before welcoming guests - Import from store all kinds of wine and fruits, cigars, cigarettes - Check the sound system - Advise guests on wine and beverage menu selection as well as hotel promotional programs - Serve customers' arising needs during the process of using the service - Check invoices, pay, print red invoices as required - Clean up, check electricity, fire safety before leaving

Receptionist tại Hồ Gươm Hotel

10/2004 → 2/2006 (1 năm 4 tháng)

Hà Nội

- Check in, check out. - Room Reservation. - Provide informations about hotel service. - Handle guest requests, resolve complaints. - Book tour. - Call airport taxi for guest

Best trainer

10/2024

I attended train the trainer course organized by the corporation and won first prize.

Best empoyee of the year

12/2010

I have won many titles as the best employee of the month, quarter, year... But what I remember most is that on the last working day my employee cried, my director hugged me and said we are brothers.

Nguyễn Thị Hồng Vân - Spa manager

Hà Nội Hotel

hongvan@hanoihotel.com.vn - +84 90 4373209