Nguyễn Thế Đại Dương

Nguyễn Thế Đại Dương

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Giới thiệu bản thân

Dynamic Duty Manager with a proven track record of delivering exceptional guest experiences. Experienced in leading and motivating diverse team, fostering a collaborative work environment, and contributing to organisational success. Seeking a challenge to leverage my experience delivering exceptional guest experiences, driving operational efficiency, and contributing to the success of the organisation.

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Thông tin & hồ sơ đính kèm

Thông tin cá nhân

Họ và tên
Nguyễn Thế Đại Dương
Giới tính
Nam
Ngày sinh
30/11/1995, 28 tuổi
Địa chỉ
Quận 2, TPHCM
Cập nhật
26/08/2024

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Hà Nội, HCMC, Đà Nẵng, Kiên Giang, Khánh Hòa
Ngoại ngữ
Tiếng Anh (Giỏi)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Giải quyết phàn nàn
Lắng nghe và xử lý tình huống
Xử lý tình huống
Lễ Tân Khách Sạn
Teamwork

Mong muốn về công việc

Seeking a challenge to leverage my experience delivering exceptional guest experiences, driving operational efficiency, and contributing to the success of the organisation.

Giải thưởng

Trình độ học vấn chuyên môn

BLUE MOUNTAINS HOTEL MANAGEMENT SCHOOL

International Hotel Management - Thạc sĩ

RMIT UNIVERSITY

Marketing - Đại học

Kinh nghiệm làm việc

Front Office Supervisor tại InterContinental Saigon

Tp. Hồ Chí Minh, Việt Nam

- Ensuring efficient check-in/check-out processes - Establish team member performance development goals - Educate team members in compliance with safety and security - Prepare monthly bills for long-stay tenants - Adhering payments to cash handling procedures and financial accuracy. - Liaise with other departments to ensure seamless guest experiences. - Resolved guest concerns and complaints professionally, maintaining a positive and solution-oriented approach.

Duty Manager tại InterContinental Saigon

Tp. Hồ Chí Minh, Việt Nam

- Monitor daily hotel operations to provide seamless guest experiences - Be responsible of the hotel in the absence of Executive and HODs - Manage 305 room inventory and accurate allocations. - Maintains occupancy level of 70% throughout the year - Achieve 84% of Guest Love, 87% of Loyal Recognition,11% of Enrollment - Coordinate staffing to accommodate a daily flow of almost 300 guests. - Excel VND 1 billion revenue for team upselling target in 3 months - Conduct security checks and preserve Health & Safety Standard - Create content to enhance the experience for VIP arrivals - Lead team members to achieve brand standard compliance - Empower staff with clear instructions to deliver exceptional service. - Train and Coach team members to grow within the team - Handle financial processes and comply with hotel requirements - Analyze guest feedback, and implement improvements for satisfaction. - Maintain a comprehensive understanding of hotel procedures for consistent service. - Draft growth and development plans for team member - Liaise with F&B, Concierge, housekeeping, and Engineering team to maintain hotel standards and smooth coordinated work

Thông tin tham khảo

Nguyễn Bá Anh Tú Club Lounge Manager - HILTON SAIGON

anhtu.nguyen@hilton.com - +84906878867

Lã Thị Thạo Assistant Front Office Manager - InterContinenal Saigon

afom@icsaigon.com - +84976048189

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