Outlet Manager tại The Anam Resort

3/2018 → Hiện tại

Nha Trang, Khánh Hòa, Việt Nam

 All Day Dining Operation - Ensure daily operational efficiency in the provision of service of outlet - Manages departmental inventories and assets including par levels and maintenance of equipment - Conduct regular meetings with restaurant & bar team - Order supplies for department following with the procedures. - Coordinate between kitchen & restaurant team to avoid problem occurring - Ensure quality of food & service complies with established standards - Interact with guests and ensuring their satisfaction with food and service and obtain feedbacks on product quality and service level - Responds to and handles guest’s problems and complaints - Conduct on the job training for all staff - Solve all staff problems which may occur - Carry out reasonable requests and other tasks from Director of Food & Beverage when assigned - Coordinate with Chef about planning and changing Menu when requested  In Room Dining Operation - Supervise all Room Service personnel - Respond to guest’s complaints in the timely manner - Ensure compliance with In Room Dining SOP’s - Ensure the timeless and accuracy of the amenity set-up and delivery - Supervise the room service area in order to attract, retain and motivate employees  Banquet Managing - Join the BEO meeting to aware guest’s requests - Greet function organizers on arrival and ensure that their requests are deal with - Ensure all staff is properly trained and have tools and equipments needed to effectively carry out their job functions - Ensure that room/ conference room are set up according to guest expectations and banquet event order - Conduct pre-function meeting scheduled staff and review all information pertinent today’s function - Follow up problems which may arise from event order and rectify as soon as possible - Maintain master file of banquet function - Supervise VIP functions are required - Ensure all equipment requested is fulfilled - Follow up guest’s billing after function  Conducting Human Resource Activities - Plan training schedule for new staff, current staff and higher level: captains, supervisors - Directly train for new staff from hygiene & grooming and other SOP to make sure all following the consistency - Work with Director of Food & Beverage about manning guide to make sure all position are fitted - Request Casual Labor if needed in peak season and for Banquet Function - Interview new staff, internship and doing documents for interview procedure

Assistant Manager tại Costa Seafood Restaurant, Intercontinental Nha Trang Hotel

4/2016 → 12/2016 (7 tháng)

Nha Trang, Khánh Hòa, Việt Nam

Assistant Outlet Manager tại Duyen Ha Resort Cam Ranh

1/2017 → 9/2018 (1 năm 8 tháng)

Cam Ranh, Khánh Hòa, Việt Nam

- Assisting in Management of Restaurant Team  Monitors staff to ensure performance expectations are met. Provides feedback to staff based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of Outlet Manager. - Conducting Day-to- Day Restaurant Operations  Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Outlet Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. - Providing Exceptional Customer Service  Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages staff to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. - Conducting Human Resource Activities  Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on- going basis.