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Luong Thi Thu Huyen

Luong Thi Thu Huyen

Hồ sơ 5 sao 279 Lượt xem hồ sơ

Nữ, 26/09/1984, 40 tuổi

725/75 Truong Chinh ,P Tay Thanh, Q Tan Phu, TP HCM

Cập nhật: 25/09/2023

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
100 - 499

Giới thiệu bản thân

Highly graduated from Master Degree of Hospitality, with 10+ years of customer service experience in hotel / restaurant management in Vietnam, Singapore and Australia. Excellent Leadership skill, pleasant personality, and dynamic professional attitude, fluent in English, good communication skill, working under high pressure, good organizational and multitasking abilities, I will be the valued asset of your company.

Trình độ học vấn chuyên môn

University of Social Sicence & Humanities

Chinese Language - Đại học

2002 → 2006

Australian Institute of Business

Hospitality Management - Thạc sĩ

2009 → 2011

Kĩ năng

Tin học văn phòng
Quản lý
Quản lí thời gian
upselling
Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
Kỹ năng bán hàng, phục vụ khách hàng
Training and Development
Tổ chức công việc
Adobe Photoshop

Kinh nghiệm làm việc

Sales Executive tại The Imperial Hotel & Residences

1/2011 → 1/2012 (1 năm )

Vung Tau City

• In charge of sales for room and Banquet of the hotel & residence • Used cold calling/ Visiting and networking to sell hotel products and services. • Contacted current and potential clients to promote hotel products and services. • Negotiated terms of sales agreements and developed contracts to successfully close sales. • Conducted market research to identify selling possibilities and evaluate customer needs. • Contacted existing customers or clients to gather testimonials and evidence to support sales proposals. • Listened to customer needs to identify and recommend best products and services. • Produced sales documents, finalized deals and filed records.

Sales Manager tại Ascott International Management, Vietnam

1/2012 → 6/2015 (3 năm 5 tháng)

Ho Chi Minh City

• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives. • Tracked monthly sales to generate reports for business development planning. • Responsible for organizing and leading a sales team, report to DIrector of Sales & marketing • Established new accounts and serviced existing accounts maintaining professional relationships. • Prospected for new business using databases and other strategies to generate sales. • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches. • Analyzed competitors' successes and failures, evaluating impact on market. • Attended trade shows for in-person engagement and network building. • Researched and communicated competitive activity to influence marketing plans and sales tactics.

Assistant Restaurant Manager tại Hoshino Coffee

7/2015 → 7/2017 (2 năm )

Singapore

• Ensure daily restaurant operation with a smooth flow and responsible for managing the entire staff of the restaurant • Maintained entire look of restaurant, keeping it clean and inviting at all times. • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements. • Developed and implemented strategies to enhance team performance, improve processes and boost results. • Trained new employees to perform duties. • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. • Delegated work to staff, setting priorities and goals. • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. • Resolved problems or concerns to satisfaction of involved parties. • Generating detailed daily, monthly, quarterly, and yearly reports on business, staff and profit

Restaurant Manager tại SaiGon Night Restaurant

11/2021 → 5/2023 (1 năm 5 tháng)

Sydney, Australia

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. • Managed scheduling, training and inventory control. • Recruited, hired and trained crew members on application of projects, customer relations and customer service. • Implemented policies and standard operating procedures and managed quality, customer service and logistics. • Addressed customer concerns with suitable solutions. • Guided employees on understanding and meeting changing customer needs and expectations. • Analyzed and controlled materials, supplies and equipment operational expenses. • Oversaw financial management, budget management, and accounting and payroll activities.

Mong muốn về công việc

I am looking for a management job in hotel/resorts/restaurant in Ho Chi Minh City / Ba Ria Vung Tau/ Kien Giang in Front Office/Sales/F&B Department with a desired salary of VND25,000,000 - VND 35,000,000 / month.

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