Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Ngọc Đức
117 Lượt xem hồ sơ
Nam, 26/09/1986, 38 tuổi
Long Biên, Hà Nội
Cập nhật: 23/08/2023
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
30 - 40 triệu
Hà Nội
Tiếng Anh (Giỏi)
1.000 - 4.999
IT
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học DL Đông Đô
Công nghệ thông tin - Đại học
2004 → 2008
Kĩ năng
| Quản lý dự án | |
| Quản trị hệ thống | |
| Quản trị mạng |
Kinh nghiệm làm việc
Technical Specialist tại Viet Long Computer company
11/2007 → / (17 năm 2 tháng)
Hà Nội, Việt Nam
● Install and configure Windows OS, driver, programs, application as customer’s requirements. ● Solve problems relating to hardware and software . ● Solve problems relating to printers and fax machines. ● Based on the requirement of customers, provide the consultation about the hardware configuration, also assembly and installation
Technical Support Specialist tại Bkav Network Security Corporation
5/2009 → 9/2008 (7 tháng)
Hà Nội, Việt Nam
● Pick up calls, and emails or requests from supervisors to support customers solving technical problems relating to network and malware. ● Use virus analysis/removal tool (e.g. Autorun, Process Explorer, XueTr, Process Monitor…) to kill, delete, quarantine malware from customer’s system, collect the new virus sample and send them to Research & Development (R&D) department to debug and upload to Bkav database. ● Conduct security performance of customer, monitoring and reporting. ● Provide the troubleshooting for technical queries/issues of colleagues in the Bkav office. ● Execute all test cases which are assigned by the R & D department and provide reports after activities
Technical Support Manager tại Bkav Network Security Corporation
9/2010 → 8/2010 (1 tháng)
Hà Nội, Việt Nam
● Coordinate and assign tasks to a team of 10 technicians to support 350 customers including Government organizations, corporations, medium and huge companies in the North and Central region, e.g. Ministry of Information and Communications, Ministry of Science and Technology, Office of the Government, Daewoo Hotel, Zamil Steel Buildings Vietnam Co., Ltd, etc. ● Work closely with the Research and Development (R&D) department including call, email, meeting, quick discussion to analyze the requirements of customers, inform about the significant issues, or any changes have just been released. ● Directly/indirectly deploy Bkav Enterprise Solutions for new customers; develop and manage project timeline, project resources to complete on time; recurrent check and review their antivirus systems, ensure these are always protected. Summarize and provide reports to senior management after the deployment and checking. ● Monitor the working status, check log of Bkav Server at customer’s offices, ensure they are working properly and Bkav clients are always up-to-date. ● Provide users with on-site and remote troubleshooting and give consultation about queries/issues relating to network and malware. ● Weekly document and maintain KBs, FAQs, internal material. ● Train other team members whenever there is change to the organization or when there is a new function release.
Customer Services (CS) Support Engineer tại Vinataba - Philip Morris Branch (VPMBr
7/2015 → 6/2015 ()
Hà Nội, Việt Nam
● Provide the technical support to customers at company offices. Play the first-level support role to solve technical problems, and to provide technical support for other relevant areas. - Represent Information Systems (IS) to provide first-level contact (pick up calls, and emails from customers). - Create, track, and manage incidents (Service Requests) on the Service Now (SNOW) system. - Clarify, collect information and walk customers through the problem-solving process. - Cascade and escalate unresolved queries/issues to the next levels of support. - Follow up and redirect Service Requests to the correct support teams or third-party vendors. - Communicate incidents, outages, and resolutions to customers according to company standards. - Ensure the proper recording, documentation and closure of Service Requests on SNOW. - Document KBs and operational templates/processes. - Timely update data on SNOW, and ensure data and reports are accurate and up-to-date. - Produce periodical reports and provide them to IS Managers. ● In charge of conducting the daily administrative and operational tasks - Daily health-check & maintenance for IT/IS devices (especially in Meeting rooms, Computer rooms), EUC systems and Network connectivity. - Weekly data check and update for IT/IS devices on relevant systems (SNOW, SCCM, ISP, etc.) - Follow up proactively to guarantee full compliance with IS controls and company policies. - Install and configure IT/IS devices and EUC software for end-users. - Manage IT/IS devices and accessories (inventory, provision, repair, replacement, lending, disposal, etc.) and liaise with vendors for delivery/replacement/repair & maintenance services. - Research suggests the purchase of IT/IS devices for VPMBr. ● Provide Business Infrastructure Support with primary functions of providing solutions, continual maintenance for network equipment and server room plus relevant Computing Support. - Provide support for Windows, Citrix infrastructure in an enterprise Active Directory environment. - Resolve and conduct root cause analysis of system performance and failure issues in cooperation with other support teams. - Manage configuration, installation, and patches – release management. - Conduct network & equipment performance monitoring and reporting. - Ensure delivery of objectives and goals for project and or Service/Change Request. - Prepare and maintain technical flows, processes and operational documents. - Provide automated solutions, using VB and or PowerShell on Microsoft and Cisco Technologies. - Establish and maintain best practices, procedures and processes to ensure smooth operations. - Review, propose, and recommend options to improve effectiveness & efficiency in Infrastructure & Technologies (Windows, Active Directory and Network). - Research and implement technical/technological solutions as assigned.
Operation Director Assistant tại VinFast Trading & Production Company
12/2018 → 12/2018 ()
Hà Nội, Việt Nam
● Support the Operation Director in IT operation tasks with the various environments: Manufacturing, R&D Institute, Back Office, Showroom, Sales Office, Representative Office… ● Collaborate closely with the Department Managers to set the budget which related to IT operation ● Manage and control the IT Operations budget with the annual Opex of $400.000 ● Follow up và process all payments of IT Operation department ● Lead team to set up IT infrastructure for new Showroom, Service Shop, Battery Charging Station in the nationwide scope: order IT equipment, configuration network device, laptop, printer, POS, time keeper. ● Play the level 2 technical support role to resolve problems users are experiencing with services provided by the IT department. ● End user interaction. - Also serve as the first point of contact for technical assistance via the phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details ● User problem resolution - Register and classifies received incidents - Directly solve simple incidents based on available knowledge base ● Incident management - Rectify incidents - Distinguishing systematic problems requiring analysis and isolated incidents ● Problem management - Analysis of recurrence problems - Coordinates contacts to rectify problems
IT Area Manager tại Sun Group
7/2021 → Hiện tại
Hà Nội, Việt Nam
● Lead the team to provide the IT service to around 1000 users who based in the North area office (Hanoi, Thanh Hoa, Hoa Binh, Ha Nam, Lang Son…) ● System & Infrastructure operation: - Network: ensure the network quality always are stable with the high speed. - AD, Email, WSUS Server, SCCM Server, Antivirus, Printer Server… daily operate, manage the account, permission and ensure the correct configuration are deployed to users and clients. Rectify problems on the non-compliance machine if needed - Manage 2 time keeper systems (Face ID and Finger print), ensure all machine are working well, keep connection to server. - Video Conference system (Cisco Webex): daily manage and health check the Media host (Server) and Cisco Kit Device (Client), test the new version and approve before releasing to all device. ● Application operation: - The HR portal, eLearning, eLibrary, Properties Management System: provide the 1st level support to resolve problems users, escalate to application teams for the system issue by creating, tracking, and managing incidents (Service Requests) on the Service Desk Plus ● Service Management: - Service Desk Plus (Manage Engine), it contains 4 subsystems: HR Service Desk, Legal Service Desk, Finance Service Desk, IT Service Desk. - Create the account and assign the corresponding role to technical and user. - Schedule the daily, monthly, quarterly SLA report, survey report to all teams for service improvement. - Ensure all request are routed to the right technician and procedure, and resolved with the SLA non-violation ● Standardized the regulations, procedure and publish to all users. Usually update the user guide document ● Training user the IT basic knowledge, improve the awareness about the IT Security, Risk management ● Manage and control the IT Operations budget ● Building KPI/OKR for IT department and assign to IT member
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