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Heartful of passion, dedication, and enthusiasm in providing memorable and excellent customer service. Courteous manner, perform professional attitude, and appropriate communication. A responsive and active team player with a supportive mind, proactively accountable for reaching out and maintaining positive and productive working relationships with other employees and departments.
- Salary scheme: 12M-15M gross - Insurance payment over 100% of basic salary - Bonus and allowance (performance based) - 13th month bonus - Sustainable career development environment
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Collected data, telesales, sale calls on potential Corp & TAs segment Managed the room rate, allotment, promotion, blackout dates on OTA; Controlled rate disparity Identified new markets and business opportunities; suggested improvement and increased Sales Executed the operational aspects of business booked (company volume guaranteed rate, generating proposal, corp rate application letter, booking confirmation letter) Proposed plans and collaborated with other departments to create new campaigns and promotions to solicit clients Took good care and maintained close beneficial relationships with partner and customer Followed up payments; Sales report, other reports on request
Proposed and implemented business plans on Lam Dong market; designed special offers and appropriate products for specified customer segments Proposed new potential partners; liasing with TA/Corp/Collaborator groups for long-term partnerships (signing and tracking contracts) Worked closely with strategic partnerships and key accounts to keep both side update; Cooperated to resolve any issue may occur Served as liaison between the customer and various departments to resolve customer/partner requests, questions, complaints Conducted launching site on E-com channels, controlled rate and checked disparity, updated site’s information, and supervised on co-promotion agreements; Monthly revenue report Participated in tourism markets and events (VITM, ITE,...) to promote, connect, and strengthen relationships with partners; Supported other teams’ events in term of promoting and sales consulting
Provided 5-star quality housekeeping service, turn-down service, and services as requested Worked on special job assignments by supervisors.
Transferred client's calls to relevant departments, answered questions and provided information Supported the Sales Department regards to consulting and closing deals/bookings
Collect data and consistently make sales calls on potential clients from Corporations and Travel Agencies Identify new markets and business opportunities; suggest for improvement and increase Sales Execute the operational aspects of business booked (CVGR, generating proposal, corp rate application letter, customer correspondence)
toanch89@outlook.com.vn - 0903 693 698