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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Nhân viên
8 - 12 triệu
Hà Nội
Tiếng Anh (Khá)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hanoi Toursim College
Hotel Management - Cao đẳng
2016 → 2019
Kĩ năng
| Computer skills ( Words, Excel, Opera,..) | |
| Communications skills | |
| English |
Kinh nghiệm làm việc
Office Reception tại BTP Holdings
5/2022 → 5/2023 (1 năm )
N01-T4, Ngoại Giao Đoàn, Hà Nội
- Welcome guest to company office - Answer the phone and transfer to the relevant department - Book air tickets, hotels for leaders to go on a business trip - Pay monthly phone costs - Payment of warehouse rental costs - Courier payment - Send couriers and deliver letters to the relevant department - Pay recurring Internet charges - Pay the cost of refilling printer ink, photocopier - Receiving and preparing meeting rooms - Flower arrangement - Find suppliers, suggest shopping, repair broken devices - Procurement and distribution of stationery - Store the number of official documents, procedures, decisions - Making warehouse lease contracts, network installation contracts, and new phone sim contracts for employees
Human resources staff tại TUBICO Co., Ltd
3/2021 → 6/2021 (3 tháng)
2 Vương Thừa Vũ
- Recruiting personnel - Make periodic reports - Timekeeping, bonus calculation for employees - Organize and arrange meetings and birthdays for employees - Order and manage office supplies
Front Office Attendant tại Mercure Hanoi La Gare Hotel
1/2019 → 12/2021 (2 năm 10 tháng)
94 Lý Thường Kiệt
- Check in, check out - Respond to guests needs and anticipate their unstated ones - Expect and react promptly to guests’ requirements and inquires, actively listen and resolve guests’ complaints, issues, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service - Promote all amenities, conveniences and programs offered - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc. - Operates the equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Being trained and provide working equipment & document Research, built-up and maintain partnership - Take care partners’ request, bookings and payment
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