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Từ 5 đến 10 năm
Giám sát
Thỏa thuận
Tiếng Anh (Trung bình)
5 sao
Buồng phòng
Resort/ Khu Du lịch
Giới thiệu bản thân
Trình độ học vấn chuyên môn
ESSEC Business School
Hotel Management - Khác
2022 → 2023
Certificate Hotel Management
Đại học Trà Vinh
Quản Trị Kinh Doanh - Đại học
2023 → 2026
Kĩ năng
| Housekeeping . Teamwork . Microsoft Office (Word, Powerpoint, Excel ) . Management . Leadership . |
Kinh nghiệm làm việc
Housekeeper tại Vinpearl Phu Quoc Resort
2/2017 → 2/2022 (5 năm )
PHU QUOC
During my 5-year tenure at Vinpearl's Housekeeping department, I had numerous opportunities to foster professionalism and skill development within this realm. Here are some key highlights of what I accomplished during that period: -Room Management: My primary responsibility was ensuring that guest rooms were consistently cleaned and meticulously arranged to welcome customers. I learned to efficiently organize tasks to ensure timely completion. -Quality Inspection: I regularly conducted quality checks to ensure that everything met the highest standards. This encompassed assessing cleanliness, organizing furnishings, and ensuring smooth operation of all amenities. -New Staff Training: Throughout my tenure, I had the chance to participate in training new employees. This allowed me to share my experience and provide guidance to newcomers entering the industry. -Handling Challenges: In the Housekeeping environment, challenges such as time management, attention to detail, and occasional guest complaints can arise. I learned how to intelligently and patiently deal with these difficult situations. -Interdepartmental Integration: Housekeeping often necessitates close collaboration with other hotel departments such as Front Desk, Room Service, and Maintenance. I learned to effectively operate within this diverse environment to ensure seamless day-to-day hotel operations. -The experiences and skills acquired during my 5 years in Vinpearl's Housekeeping department not only aided my growth within this domain but also contributed to my overall career development.
Housekeeping Supervisor tại New World Phu Quoc
3/2022 → Hiện tại
PHU QUOC
-Checking and Inspecting Rooms and Villas: Supervising the inspection of rooms and villas to ensure they meet the established cleanliness and quality standards before guest check-in. -Maximizing Guest Room's Target: Ensuring that the guest rooms are well-maintained and prepared to meet the occupancy demands, thereby maximizing revenue potential. -Handling Inventories: Managing and keeping track of housekeeping supplies, linens, toiletries, and other inventory items necessary for maintaining guest rooms and public areas. -Allocating Roster and Staff Forecasting: Creating work schedules and forecasting staffing needs based on occupancy levels and other factors. -Making Housekeeping Operation Planning and Strategies: Developing plans and strategies to efficiently manage housekeeping operations, improve processes, and enhance the overall guest experience. -Desk-handling and Coordination: Collaborating with the front desk and other departments to ensure smooth communication and coordination in managing guest arrivals, departures, and special requests. -Assigning Room Allocation to Attendants: Assigning specific rooms or areas to housekeeping attendants for cleaning and maintenance. -Handling VIP Rooms and VIP Guests: Ensuring that VIP rooms are specially prepared and maintained to meet the preferences and needs of high-profile guests. -Handling Guest Problems: Addressing and resolving guest complaints or issues related to housekeeping services promptly and professionally. -Any Other Duties Directed by the Executive Housekeeping Manager: Carrying out additional tasks or assignments as directed by the higher management, which may involve various responsibilities within the housekeeping department.
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