University of Economic & Law

Khôi Việt Vocational College

- 2 years Professional training in Hospitality in dustry - Reality trip throughout VietNam in 1 months - 4 field trip - Hotel training

Resort Owner & General Manager tại PhuQuoc Ecolodge

- Managing all segments of a resort, including lodging, food and beverage management, human resources, housekeeping, attractions, and guest services. - In charge of employees, finances, customer service, promotions, and quality control. - Oversee product stocking, accounting, and marketing efforts at the resort. - Ensure that all supplies, from housekeeping materials to furniture, are in good condition and in stock - Monitor payroll, customer billing, and expense accounts - Oversee and approve marketing and sales campaigns - Ensure positive customer experiences by maintaining high-quality facilities and remedying problems - Hiring, training, and scheduling new staff members. - Maintain employee records and fire ineffective employees, set goals for employees and help staffs achieve these goals

Restaurant & Bar Manager tại ChenSea Resort

- Overseeing the efficient running and profitability of restaurants - Managing staffs, training , improving and enhancing their skills & knowledge. - Maintain the restaurant operation as per resort standard of procedure - Managing stock and inventory - Handling customer enquiries and complaints - Upselling products - Preparing and presenting staffing/sales/financial reports. Handling administration and paperwork. - Making improvements to the running of the business and developing the restaurant. - Report directly to F&B Director

Pre-Opening General Manager (short-term contract ) tại 88 Hilltop Hostel & Chuon Chuon Restaurant

- Responsible for setting up the Hostel & Restaurant Executive team and overall company targets to deliver an excellent customer experience. - Establish the property on defined target markets, develop and fullfill defined business plan at hotel level. - Deliver achievable hostel budgets, and set other short and long- term strategic goals for the property. - Design effective and successful sales, pricing, distributions and yielding strategies to achieve and enhance profitability. - Be fully involved operationally with high visibility in the day to day business of the hostel - Actively participate in the development of all key managerial positions and manage effectively labor turnover, recruitment and employee development within budgeted parameters.

Executive Assistant Manager and Front Office Manager. tại Sea Sense Resort

- Assist the GM with managing the entire operation of the Resort and development strategy. - Responsible for keeping a perfect coordination between all departments, evaluate operation of the resort through the reports. - Temporarily in charge the operations of FO department. - Controlling costs and the highest comfort development strategy.and satisfaction for guests.

Coffee shop Owner tại Tuno Cafe

- Have the ultimate responsibility for the store’s success. - Oversee everything from the products to the people to the building itself -- and, of course, the bottom line. - Assist all customers with requests and ensured response. - Monitor supplies of products and replenished stock from backroom. - Greet all customers pleasantly and managed all communication. - Administer everyday activities of store from opening to closing. - Provide optimal level of customer services. - Manage and processe all guest orders and ensured quality. - Maintaining high store standards and conditions Accomplishment : Branding a cozy and well-known coffee shop in town which dramatic sale figure.

Hotel Manager tại Nha Đam Hotel

- Branding and promoting the property on the internet. - Have commercial accountability for budgeting and financial management as well as controlling expenditure - Planning and organising accommodation, catering and other hotel services - Recruiting, training and monitoring staff - Dealing with customer complaints and comments. Accomplishment : - Setting and achieving sales and profit targets. - Sucessfully branding the hotel on the internet with automatically booking systems. - Building a strong team

Food and Beverage Supervisor tại Six Senses Côn Đảo Resort & Spa

Understanding the standard, sequence of service in the main restaurant of the international 5 star resort. (taking order, serving food, wine & spirits..) Explain the menu, answer enquiries and make suggestions regarding food, beverage and service to the guest. In villa dining host/ room service : provide guests the unique experience of enjoying the best quality food as in the main restaurant right in their very own villa. Destination dining organizing : in Villa Barbecue, in villa cocktail and canapes, hot pot selection, wine tasting, Sunrise champagne Excellent knowledge of Wine, spirits, cocktail, art coffee.

Lead/ Food & Beverage Associate tại Six Flags New England

- Being a supervisor in an professional and international environment where colleagues come from many country throughout the world. - Management support with native American Supervisors, be responsible for teamwork schedule, individual tasks, guest relation, financial control. - Being cashier, food associate, host in the fast-paced stand dealing with a large number of guest. - Prepare, cook, and serve foods and beverages at a variety of restaurants, carts and stands. - Be responsible for the cleanliness in and around the location. - Be prepared for a fast-paced environment, taking orders from large numbers of guests and maintaining Guest Service Standards. - Be able to multi-task and prioritize workload under pressure, as well as increase pace as workload demands. - Accurately and quickly take and place all food orders. Answer all questions about cooking methods, ingredients, menu items, specials and prices. - Check food for appearance, temperature and portion size, and deliver food orders in a timely fashion. Related Skills : Skilled at operating computerized cash registers, scanners, and other POS systems.