Guest Service Supervisor tại Citadines Central Bình Dương

1/2023 → Hiện tại

Bình Dương

Organize and manage the front desk skillfully and diplomatically Check the appearance, discipline and efficiency of Customer Service: Customer Service Officers, Club house attendants and drivers Responsible for the day-to-day operations at the front desk Always serve quickly and politely Communicate with other Customer Service departments and other departments in the company to keep the business running smoothly Monitor and coordinate all activities at the front desk Ensure security measures are taken in handing over key cards and guest information in the computer system Check registration and control slips Processing Cash Advances or Cash received upon checkout Maintain tight control over the operation of computer systems and peripheral devices Raise the standard of guest service through regular communication from guests to staff, to management Responsible for the equipment and orderliness of the Counter Responsible for maintaining a complete and up-to-date reservation system Train staff in specific areas for improvement Perform any other duties as requested by the GS Director or the Board of Directors