Receptionist tại Fit24 Yoga and Fitness

9/2019 → 3/2020 (5 tháng)

Hồ Chí Minh

. Took charge of the process of gym club's check-in and check-out and dealt with unexpected problems from customers; . Managed customers' practice hours and equipment with great care to ensure that all customers had their personal and necessary items meticulously prepared before their scheduled practice sessions; . Assisted the sales team in verifying customer data and made contracts upon the customers' acceptance to enroll in the proposed training programs; . Sent out email reports containing customers' crucial training information and the finalized contract information that had been duly signed at the end of the day.

Chăm sóc khách hàng tại Ms. Ngân's English

10/2022 → 7/2023 (9 tháng)

Hồ Chí Minh

. Managed over 100 students in light of their tuition fees, monthly performances, and attitudes in the classes; . Communicated and networked with more than 100 parents to report the progress and their children's monthly performances; . Dealt with loads of unexpected responses from parents; . Cooperated with the academic team to address students' learning problems.

Trợ lý cá nhân tại Freelancer

3/2022 → 9/2022 (6 tháng)

Hồ Chí Minh

. Took charge of the process of hotel's check-in and check-out and dealt with unexpected problems related to the cost of accommodation and room Service; . Meticulously reviewed the flight information and executed all necessary arrangements both prior to and subsequent to the flight time which accumulated over 100 flight hours; . Prioritized work and prepared relevant stuff to support the business trips of the superior; . Organized well for more than 70 customer meetings; . Communicated and networked with over 20 units of partners to ensure the progress and effectiveness of organized projects.

Top 20 Finalists Xích Đạo Vuông 2020 (Hostardio) organized by Travelgroup UEH.

11/2020

. Successfully got into the top 20 finalists of Hostardio which is a competition in the field of hospitality; . Acquired knowledge and experience in the wine-serving procedure at "Hướng Nghiệp Á Âu" Center, . Solve the case study on devising a short-term marketing plan for the Majestic Hotel.

The First Prize DEBATE UEH - The School of Eoreign Language organized by Youth Union UEH University.

10/2021

Addressed case studies and debated with other teams to figure out precious perspectives.