Receptionist Front Desk Office Cum Assistant tại California Hotel

3/2020 → 7/2023 (3 năm 4 tháng)

Ho Chi Minh

Welcome, taking care, and supporting guests during their stay as well as performing properly check-in and check-out procedures. Security measures are to be taken in handling of room keys and guest information in the computer. Follow up on guests issues, reaching out to verify satisfaction beyond initial communication. Listen to individual complaints with open mind and asked detailed questions to understand issues. Hold a role as a link between guest and management to communicate with guest to find out guest’s expectation in order to improve the service standards. Handling of cash advance or cash received upon check-out. To perform any other duties as required by the GS Manager or the Management. Follow up on other tasks as required