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A motivated and goal-oriented Sales Manager in Hospitality & Airlines field over 7 years of experience with a proven track record of successful projects at Vinpearl, Bamboo Airways and Crystal Holidays
Desire to promote my capacity and knowledge in Hospitality industry, and at the same time promote my knowledge in Project development, short-term and long-term planning. Corporate governance and human resource management
● Managing a team of 7-10 employees. Report and statistic on the group's activities. ● Training sales staff on sales skills, product information and other skills in accordance with the approved process. ● Motivate and support team members to achieve monthly targets. ● Closing contract and consulting sales at daily opening events or special company events. Having target revenue. ● Collaborate with Communication and Marketing departments to implement plans to promote and introduce services. Searching for potential customer data. ● Develop diverse sales schemes and implement them on Web/app’s brand to drive traffic and increase conversion rate. Achievement ● Top 3 Sales Manager of quarter IV 2022 ● Top 1 Sales Manager in January-February 2023 ● Top 3 Team of quarter III 2022.
Leader of OTA partnership. ● Finding new partners to sign contract. Commit to hit revenue target of commercial department. ● Coordinate with IT to connect API with partner's platform, testing purchase flow, and listing products on all online sales channels ● Research customer behavior and market trend to build new strategy. ● Building promotion and corporate with marketing team to run campaigns on OTA channels in order to increase brand awareness and optimize revenue. ● Work with agency to create strategy for digital marketing to increase performance of special campaign. Achievement ● Built up cooperation model, sharing data & revenue method, signed contract with 16 new partners. ● Increase GMV 164% for traveling category over year. ● Sales Excellence Award in 2021.
Be leader of ecommerce work with Key Account of Online Travel Agents (OTA): Agoda, Expedia, Booking.com, Traveloka, Trip.com and Brand.com for 7 properties performance belong to Vinpearl Phu Quoc. ● Strategized, implemented sales plan on each channel using Channel Management and OTA’s extranet.s ● Managed hotel’s information and promotions for all E-commerce platform: Distribution Channel (OTAs and website) and meta search channels: Tripadvisor, Kayak, Trivago. ● Develop strong relationship with OTA partners to approach opportunities to drive sales. ● Managed marketing campaigns in OTAs to increase hotel ranking and maximize revenue. ● Improved property’s production by working with OTA Market Manager to analyze customer’s insight and market trend. ● Worked with teachical team to define features to customize website IBE’s functions in order to improve user experience and maximize sales oppotunities. Achievement ● Grew revenue for 7 properties from average 10% to 30% on transient segmentation. ● Conducted paid search marketing campaigns on Expedia’s Travelads resulting in 9X ROI. ● Increased revenue’s share 15% YOY in Vinpearl’s booking engine.
● In charge nearly 180 hotels in Danang, and 100 in Hoi An to ensure the KPI of VN team with daily task as control disparity, create promotion and update information for these hotels. ● Contact with new hotels and live them up on Asiatravel’s Website. ● Visit hotels to build relationship and get more special deal for company to get production. ● Do weekly report to submit to country manager and training for team members use extranet proficiently. Achievement ● Reached revenue target above 100% for 10/12 months per year
duclh@gmail.com