Executive Housekeeper tại Lavela Sai Gon Hotel

9/2022 → 2/2023 (5 tháng)

Ho Chi Minh

Maintain the cleaning and tidying of all bedrooms, public area, pool, gym room, employee locker rooms -Inspect all areas of responsibility on a daily basis to ensure the hotel standards -Respond in a courteous and prompt manner to all guest question or concerns -Proactively develop training planes - Conduct training activities for all staff - Set out rules, regulations and standards of department in accordance with the general policy of the hotel - Develop and update Policy and Procedures and Manuals for the Department - AnalyFe the Department P and & and come up with plan to meet the budget on a monthly -Responsible for hotel housekeeping team, including preparation of room lists and staff rosters as well and assigning tasks. -Ensuring cleanliness and hygiene throughout the hotel as well as compliance with guidelines and quality standards. -Daily spot checks ensuring all hotel areas are inline standards. -Deliver regular team meetings and individual trainings to ensure your team have the tools and knowledge they need to succeed. - release of guest rooms and availability to Front OfJce team. -Stays updated on booking status and occupancy forecast and initiate any necessary measures to ensure a smooth operation with highest level of guest satisfaction. - high energy and teamwork within the department and with other hotel department teams. -Participate in department manager meetings to update other department heads and Hotel General Manager. -Close collaboration with the front of office and maintenance teams delivering an end-to-end guest service.

Executive Housekeeper tại Vissai Saigon Hotel

10/2011 → 9/2022 (10 năm 11 tháng)

Hồ Chí Minh

Coordinate with room supervisor to schedule work for staff and coordinate personnel in accordance with actual needs. Control the process of handling lost items of guests. Support staff in the solution department resolve dificult requests, complaints of guests that staff cannot handle. Develop and coordinate with relevant departments to best meet the requirements of guests, quickly resolve customer complaints to Guests do not have a bad impression of the hotel. Make a plan to recruit personnel and coordinate with relevant departments to implement. Set up training and professional development programs for staff. Make a plan, organiFe the implementation of professional training courses for employees in the department and ensure the effectiveness of the courses. Directly train or assign new employees to train.

Executive Housekeeper tại Moveimpick hotel

10/2010 → 10/2011 (1 năm )

Hồ chí Minh

Coordinate with room supervisor to schedule work for staff and coordinate personnel in accordance with actual needs. Control the process of handling lost items of guests. Support staff in the solution department resolve difficult requests, complaints of guests that junior staff cannot handle. Deploy and coordinate with relevant departments to best meet the requirements of guests, quickly resolve customer complaints to Guests do not have a bad impression of the hotel. Make a plan to recruit personnel and coordinate with relevant departments to implement. Set up training and professional development programs for staff. Make a plan, organize the implementation of professional training courses for employees in the department and ensure the effectiveness of the courses. Directly train or assign new employees to train.

Assistant Housekeeper tại Caravelle Hotel

10/1998 → 10/2010 (12 năm )

Hồ Chí MInh

Participate in the development of specific standards and working processes for each position in the department. Make adjustments and changes in working standards for employees according to the new orientations of the hotel. Make a plan to perform the tasks of the department, implement - supervise the implementation of the plan, complete it on schedule. Regularly check the working process of employees to ensure that the standards are met. service quality, hygiene quality in the living room, conference room, restaurant, public area... of the hotel.

Floor Supervisor tại New World Hotel

10/1994 → 10/1998 (4 năm )

Hồ Chí MInh

Assign work, organize employee skills training Check and monitor hygiene standards Responsible for the activities of the Housekeeping staff to ensure cleanliness and maintenance all guest rooms, guest elevators, lobbies and service areas .- Check Thorough inspection and review: early arrivals, in-house guests and check-out guests Responsible for keeping the living room and surrounding area clean, tidy and in good condition good condition to extend excellent service to guests. - Inspect guest rooms and determine repair and general cleaning needs, - Ensure 100% of guest rooms are serviced properly and on time

Good manager of the quarter of the year

9/2009

Complete quickly achieve efficiency with time and efficiency

Phạm Ngọc Bích Vân - Sale Manager

Đong Phuong Group

phamngocbichvan2406@gmail.com - 0909924680