Nhân Viên tại Hộ Kinh Doanh Gia Đình

1/2017 → / (7 năm 10 tháng)

Hồ Chí Minh

Account Manager tại Công ty Cổ phần Viễn thông FPT Telecom

1/2016 → 12/2016 (10 tháng)

Hồ Chí Minh

Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed

Receptionist tại Ibis Saigon South Hotel

1/2015 → 12/2015 (10 tháng)

Hồ Chí Minh

To take over responsibility for the reception from the evening receptionist and hand back to the morning receptionist. This will involve communicating with reception, any late-night arrivals, early calls, and any incidents that have occurred during the shift, including and specific notes relating to guests and any outstanding maintenance issues to be reported. To be the first point of contact at Reception. Check in guest arrivals and check out guest departures, issue keys to guests, process cash and card payments using the Hotel software system and PDQ machine. To be responsible for issuing and receiving internal departmental keys and ensuring these are signed for in the logbook before using. To operate the switchboards and take accurate telephone messages for guests and staff and to arrange any early morning calls on the system. To complete the night audit and any financial procedures during the shift. To make additional charges to guest and conference accounts, using the Hotel ’ s software system. To be responsible for a cash float which must be balanced at the start and end of each shift. Ensure the float has adequate change and request further change when required. Actively upselling rooms, dinners and additional services. To assist with the allocation of bedrooms and special request bookings. To prepare and keep updated various reports, including Arrivals, Departures and In-House lists.

Supervisor tại Silk99 Cantonese Restaurant

1/2012 → 5/2015 (3 năm 3 tháng)

Hồ Chí Minh

Plans employee shifts and work schedules Coordinates job assignments and cross-training between and within divisions Provides feedback on employee work performance Prepares reports and updates for upper management Organizes events that will make a positive impact on employees Supervises processes and ensure smooth operations

Server/ Captain order tại Viet Thai International ( Vti)

1/2012 → 3/2014 (2 năm 1 tháng)

Hồ Chí Minh

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check with guests to ensure satisfaction with each food course and beverages. Responsible for clearing, collecting and returning food and beverage items to proper area. Maintain cleanliness of work areas, china, glass, etc. throughout the shift. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. Present accurate bill and process payment Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Ensures that hotel brand standards and SOP's are consistently implemented. Work with fellow staffs and manager to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each individual shift. Complete closing duties, including restocking items, turning off lights, etc. Conducts monthly inventory checks on all operating equipment and supplies. Take an active role in coaching and developing junior staff. Any other duties related to food and beverage service assigned by the manager.

Gamer Assistant tại VTC Game

1/2012 → 9/2012 (8 tháng)

Hồ Chí Minh

Managing gaming machines and tables. Managing tab and gaming systems. Monitoring guest behaviour and spending. Maintaining responsible gaming practices. Money handling and payment facilitation. Operating and reconciling EFTPOS and point of sale terminals. Assisting with food and beverage service.