THÁI NGUYỄN MINH HOÀNG

Dynamic working environment Solidarity - Listening and understanding Leverage the experience of dedicating to the company's success

Set service and hygiene standards Create forms for administrative and management work Set up warehouse management regulations, internal regulations, and management procedures Managing a team of staff who always work professionally and bring success and customer satisfaction

Supervise and manage activities at accommodation and entertainment areas, Plan and provide working processes for all employees to work professionally and effectively Prepare cost estimates for monthly activities Evaluate employee capabilities Prepare monthly activity plan and direction reports Monitor and check the building's condition and interact and coordinate with departments to implement plans to improve customer service.

Responsible for supervising and managing department activities such as cleaning guest rooms, cleaning public areas and laundry of the hotel. Ensure all department activities comply with hotel regulations to achieve achieve the highest customer satisfaction. Organize personnel according to departmental organizational chart. Recruit, train and evaluate employee performance. Plan, reinforce policies and processes to increase efficiency

Participate in the development of specific standards and working processes for each position in the department. Make adjustments and changes in working standards for employees according to the new orientations of the hotel. Make a plan to perform the tasks of the department, implement - supervise the implementation of the plan, complete it on schedule. Regularly check the working process of employees to ensure that the standards are met. service quality, hygiene quality in the living room, conference room, restaurant, public area... of the hotel.Coordinate with room supervisor to schedule work for staff and coordinate personnel in accordance with actual needs. Control the process of handling lost items of guests. Support staff in the solution department resolve difficult requests, complaints of guests that junior staff cannot handle. Deploy and coordinate with relevant departments to best meet the requirements of guests, quickly resolve customer complaints to Guests do not have a bad impression of the hotel. Make a plan to recruit personnel and coordinate with relevant departments to implement. Set up training and professional development programs for staff. Make a plan, organize the implementation of professional training courses for employees in the department and ensure the effectiveness of the courses. Directly train or assign new employees to train.

Maintain the cleaning and tidying of all bedrooms, public area, pool, gym room, employee locker rooms -Inspect all areas of responsibility on a daily basis to ensure the hotel standards -Respond in a courteous and prompt manner to all guest question or concerns -Proactively develop training planes - Conduct training activities for all staff - Set out rules, regulations and standards of department in accordance with the general policy of the hotel - Develop and update Policy and Procedures and Manuals for the Department - Analyze the Department P and L and come up with plan to meet the budget on a monthly

• Responsible for hotel housekeeping team, including preparation of room lists and staff rosters as well and assigning tasks. • Ensuring cleanliness and hygiene throughout the hotel as well as compliance with guidelines and quality standards. • Daily spot checks ensuring all hotel areas are inline standards. • Deliver regular team meetings and individual trainings to ensure your team have the tools and knowledge they need to succeed. • Final release of guest rooms and availability to Front Office team. • Stays updated on booking status and occupancy forecast and initiate any necessary measures to ensure a smooth operation with highest level of guest satisfaction. • Fosters high energy and teamwork within the department and with other hotel department teams. • Participate in department manager meetings to update other department heads and Hotel General Manager. • Close collaboration with the front office and maintenance teams delivering an end-to-end guest service.

lavelahotel@lavelasaigon.com - 094 7479198