2011-2013 Bachelor of Business (Hotel Management) Griffith University, Queensland, Australia Grade Point Average: 5.5 (Scale 1 – 7, 7 being the highest) Specializations • Major: Hotel Management • Minor: Event Management Key Subjects • Hospitality Service Operation Management • Management Strategy and Decisions Making • Contemporary Issues Tourism and Hotel Management • Event Marketing and Sponsorship • Conference and Convention Management Key Projects • Team up with other students for the course Hospitality Service Operation Management to run a virtual hotel to improve the current situation of the hotel in daily basis. 2014 Master of Marketing Griffith University, Queensland, Australia Grade Point Average: 5.13 (Scale 1 – 7, 7 being the highest) Specializations • Major: Marketing Key Subjects • Advanced Consumer Decision Making • Market Research • Strategic Marketing • Integrated Marketing Communication Key Projects • Prepare a marketing plan in order to improve the current trading situation of an actual company - IBM.

• Advanced writing and speaking skill as developed through reports and presentations done during the course of the degrees. • Highly developed research skill developed through making research for reports and assignments. • Strong team-work skill developed through successful group assignments. • Highly developed leading skill through the process of taking charge of team during shift operation. • Good communication & persuasion skill developed through working in customer services field. • Advanced English skills in Reading, Listening, Speaking and Writing. • Experienced in using Office software. • Quickly adoption and a fast learner

Dec 2012 – Jan 2013 Waitress, Liberty Central Saigon Centre Hotel, Ho Chi Minh city (internship) • Provide highly professional level of customer service • Dealing with guests’ issue • Cooperation with shift team April 2015 – Dec 2016 Receptionist, Liberty Central Saigon Citypoint Hotel, Ho Chi Minh city • Provide highly professional level of customer service at check-in and check-out • Dealing with guests’ issue • Cooperation with shift team • Multi-tasking Jan 2016 – February 2016 Receptionist, Liberty Central Saigon Citypoint Hotel, Ho Chi Minh city (Acting Captain) • Mastering the tasks of a receptionist • Leading the shift team • Ensuring the daily tasks are divided equal among shift members • Cooperating with other departments for a smooth operation Mar 2016 – Present Front Office Captain, Liberty Central Saigon Citypoint Hotel, Ho Chi Minh city • In charge of the team accoding to operation. • Monitoring cash floats. • Handling guest complain and ensuring to bring out efficient solutions. • Taking responsibilities for tasks completion of other team members.