Client Manager tại DHV Vietnam

1/2005 → 12/2008 (3 năm 10 tháng)

Hanoi

In charge for developing the projects nationwide, marketing and developing ORET/ORIO Fund, a Dutch Grant for developing countries.  Daily contact with Client and facilitates communication between parties involved projects, solving problems arising from the execution of the contracts.  Makes contributions with respect to the institutional Feasibility Study review: leading field assistants regarding institutional arrangements, examining roles and responsibilities.  Monitored and coordinated budget management, venue selection, transportation, and entertainment for corporate events.  Collaborated with cross-functional teams to draft project schedules and plans.  Prepared presentations for customers and staff members detailing project scope, progress, and results.  Updated and distributed weekly project schedules and milestones.  Assist in all International and national Team Coordinator's tasks.

Operation Manager tại Hoasao Group

1/2009 → 12/2012 (3 năm 10 tháng)

HANOI

In charge in business development within Vietnam's market and outside, leading consultant team  Direct manage about 140 staffs (in recruitment department, training department and human resource management department) and about 1500 call agents for company in Outsourcing center (telemarketing and inbound call – customer service)  Work in board of management on general operations and company strategies  Success in building improved management tools for all departments.  Success establishes and operation at 05 new call centers in different locations (Hai Phong city, Ha Noi, Vinh Phuc city, Da Nang city, Ho Chi Minh city

Channel Manager (Telesales) tại ANZ VIETNAM BANK

9/2012 → 12/2013 (1 năm 2 tháng)

Hanoi

New build and development customer database for international credit card department and cross sale for other products  Setup, implement, monitor, and control good sales governance.  Lead the channel and deal with all issues especially with customers and product matters.  Managing motivation levels for in-house and third-party agents and agencies to deliver to full potential.  Awareness of technological features available, enhancement required if any and market updates and application.  Provide induction training for tele sales agents (in house, outsource, or full-service agency), to ensure full understanding of and compliance to company & country regulations, credit policy, and company code of conduct.  Meet and over sale targets in 12 of 12 months.  Total staffs: 200 agents, 07 team leaders, 01 admin, 01 HR coordinator.

Telemarketing Manager tại Maritime Bank

1/2014 → 7/2015 (1 năm 5 tháng)

HÀ NỘI

Developed and utilized sales scripts to boost sales success and respond to customer rejections.  Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.  Monitored market conditions, supporting product innovation based on trends and competitor analytics.  Supported sales team members to drive growth and development.  Assessed sales statistics to improve strategy and meet quotas.  Coordinate with other departments to complete the deal.  Supervised and trained 150 employees, 4 team leaders and 1 admin on successful selling techniques.  Led sales planning, development and account management for Hanoi and Ho Chi Minh city territory.  Conducted market research and reported on competitors.  Meet and over sale target in 10 of 12 months.  Success builds and development customer database for the Bank.

Location manager tại Aramark LLC (United State)

7/2016 → 6/2023 (6 năm 11 tháng)

Phoenix

- Oversaw and managed 5 F&B establishments: Panda Express, Flip Kitchen, Chick-Fil-A, Starbucks, and the Dining Hall. - Responsibilities encompass everything from the initial setup of new outlets to their revenue and staffing stability. - Led a team of 100 employees, diligently controlled P&L, and provided training and coaching for supervisors and staff. - Trained staff in all restaurant procedures to perform well, even with limited experience, ensured strict food safety compliance, and delivered excellent customer service. - Regularly assessed operational performance to ensure compliance with Aramark, Panda Express, and Flip Kitchen standards. - Handled staff scheduling through Kronos to optimize productivity, maintained appropriate staffing levels during peak and low periods. - Coordinated cross-functional efforts with departments such as accounting, marketing, and IT. - Worked directly with vendors/suppliers for any matter related to operation. - Contributed 25% to F&B system revenue. 12/2018 - 08/2019 Aramark / Pitchforks Dining Hall - Tempe, AZ Supervisor - Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations. - Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. - Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. - Optimized profits by controlling food, beverage and labor costs daily. - Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. - Trained front-of-house and back-of-house staff on restaurant policies and procedures. - Resolved problems or concerns to satisfaction of involved parties. - Reconciled daily transactions, balanced cash registers, and deposited. 07/2016 - 12/2018 Aramark / Pitchfork Dining Hall - Tempe, AZ Food Service Worker - Served customers - cleaned and maintained hygiene - washed dishes and utensils.

Lean Six Sigma Yellow Belt

8/2019

Lean Six Sigma Yellow Belt, Arizona State University

Certified Restaurant Manager, Panda Express

6/2020

Certified Restaurant Manager, Panda Express

ServSafe Manager Certification

6/2022

ServSafe Certification, National Restaurant Association

Javier Arevalo - General Manager

Aramark LLC

Javier-arevalor@aramark.com - +14807871628

Sean W. Stratton - General Manager

Aramark LLC

Stratton-sean@aramark.com - +13603055610