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Phạm Thị Minh Thư

Phạm Thị Minh Thư

Hồ sơ 5 sao bạc 222 Lượt xem hồ sơ

Nữ, 21/11/1997, 27 tuổi

127 Tăng Nhơn Phú, phường Phước Long B, Tp Thủ Đức

Cập nhật: 19/09/2024

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Khá), Tiếng Pháp (Trung bình)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Ẩm thực
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Nhà hàng/ Bar/ Pub

Giới thiệu bản thân

I own a Bachelor’s degree in Business Management and a Master degree in Hotel Business Management. I have 3 years working experience in casual dining restaurant, fine dining restaurants, 5-star hotels and resorts. I’m passionate in providing excellent customer service in Food and Beverage industry. My leadership vision is to create an open communication environment where my team enjoy their working environment so that be able to provide excellent service experience for the guests.

Trình độ học vấn chuyên môn

International University – Vietnam National University, Ho Chi Minh City, Vietnam

Bachelor of Arts in Business Administration (specialized major Hospitality Management) - Đại học

2016 → 2020

• Critical Thinking, Business Communication, Introduction to Psychology, Organizational Behavior, Human Resources Management, Financial Management, • Introduction to Hospitality industry, F&B Management, Service Management, Hotel Management and Operation, FO Management and Operation, Housekeeping Operation and Management, Conference and Event Management, Sales and Marketing, Leadership & Management Skills, • Practical skills in FO, F&B, and Housekeeping.

Swiss Hotel Management School, Caux, Switzerland

Master of Arts in International Hotel Business Management - Thạc sĩ

2021 → 2022

• Graduate with Distinction, • Food and Beverage Management, Wine and Beverage Management, Events and Banqueting Management, Front Office and Rooms Division Operation Management, Marketing Management, Strategic Revenue and Financial Management, Leadership Skills, Current Trends in Hospitality.

Kĩ năng

English
Chinese
French
Training and Development
Quản lí thời gian
Tổ chức công việc
Kỹ năng bán hàng, phục vụ khách hàng

Kinh nghiệm làm việc

Waitress tại Akuna restaurant - Le Meridien Saigon Hotel

8/2023 → Hiện tại

Ho Chi Minh City

- Be a part of a one Michelin star restaurant with innovative cuisine, - Deliver a high quality service for fine dining restaurant, - Manage bookings as a hostess, - Use Oracle MICROS Symphony POS for cashier.

Front Office Intern tại Premier Village Danang Resort Managed by Accor

7/2019 → 9/2019 (2 tháng)

Da Nang City, Vietnam

- Increase guests’ satisfaction by providing guests with detailed information and solving their problems, - Deliver a smooth service process by transferring information and connect the tasks between different departments in the resort. - Assist guests with check-in and check-out processes.

Waiter tại Pizza 4P's

3/2019 → 4/2020 (1 năm 1 tháng)

Ben Thanh, Ho Chi Minh City, Vietnam

Job rotation between positions: receptionist, hostess, waitress, runner, serving time controller. - Work efficiently to keep dining room and work areas clean and arranged, - Maximise seating efficiency by arrange guest tables, - Demonstrate genuine hospitality while greeting and establishing rapport with guests, - Prepare and deliver food and beverage to customers, - Maximise guests’ satisfaction by delivering a good dining experience, - Control serving time with kitchen to ensure the food come on time.

Service Manager tại Swiss Hotel Management School

10/2021 → 1/2022 (3 tháng)

Montreux, Vaud, Switzerland

- Create, prepare and deliver a restaurant concept for SHMS students and staffs as a team covering all key components of a restaurant: Restaurant concept and Organisation, Decoration and Entertainment, Service methods and Style, Food production, Menu, Budgeting, Promotion, Marketing and Communication, - Manage a team of 6 servers to ensure the service standard and quality, - Do the cost and revenue report of the simulation.

F&B Management Trainee tại InterContinental Hotels & Resorts

3/2022 → 3/2023 (1 năm )

Washington, District of Columbia, United States

- Rotate through different areas of the Food and Beverage department including restaurant host, restaurant server, mini-bar attendant, and room dining supervisor, - Enhance guests’ satisfaction by delivering good service experience, solving problems, and creating personal customer experience, - Report guests’ complaints and feedbacks to the managers, - Communicate with Front Office department to ensure the food service for hotel guests, - Oversee the operation of a 100-seat restaurant providing fine dining experience, - Schedule staffing based on the hotel occupancy, local events, and restaurant operation, - Oversee inventory management and requisition of room dining and mini-bar, - Maintain communicate with staff and managers to keep track on daily problems and ensure the quality of the working environment.

Mong muốn về công việc

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