Senior Guest Service Officer tại Somerset Grand Hanoi

11/2021 → Hiện tại

Hanoi, Vietnam

- Working as Acting Supervisor after 03 years contribution with great performance. - Take responsibilities of training new employees. - Supervise working operation of Guest Service Team. - Ensure best conditions of the lobby's area. - Maintain the profestional standards' Ascott Group and excellent services to customers. - The most mentioned staff with Ascott's Survey of January'2022 and October'2022.

Receptionist tại Anatole hotel Hanoi

2/2020 → 11/2021 (1 năm 9 tháng)

Hanoi, VietNam

- Welcome and prepare best qualified service to customers. - Check in and check out as hotel's standards. - Billing and cashiering check. - Handling with guests' concern and issues during their stay.

Cafe Lautrec's Waiter tại Hotel de l'Opera Hanoi

6/2019 → 1/2020 (7 tháng)

Hanoi, Vietnam

- Providing excellent wait service and warmly welcome/ farewell guests. - Taking customer orders and delivering food and beverages. - Recommend menu, quickly response guests' concerns and questions.

DNA Ascott Service

8/2022

DNA is the award of the best regconition which is nominated by all hotel's staff, manager and customers.

Dương Quốc Anh - Duty Manager

Somerset Grand Hanoi

duongquocanh124@gmail.com - 0982613565

Lê Thị Hồng Nhung - Guest Service Manager

Somerset Grand Hanoi

le.hongnhung@the-ascott.com - 098 9605968