Vũ Nguyễn Hoài Thương

Vũ Nguyễn Hoài Thương

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Giới thiệu bản thân

A goal-driven Customer Service professional with almost five years of experience in sales and reservation. An ability to quickly learn details about new services and ideas. A commitment to building customer relationships by reaching out to new clients and nurturing positive interactions with existing customers. Extremely skilled in explaining service features and benefits to customers, negotiating packages and pricing, and closing sales deals.

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Thông tin cá nhân

Họ và tên
Vũ Nguyễn Hoài Thương
Giới tính
Nữ
Ngày sinh
21/01/1995, 29 tuổi
Địa chỉ
Tân Bình, TP. Hồ Chí Minh
Cập nhật
19/06/2024

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Working experience in using CRM/PMS systems (Opera, CiHMS)
Good communication skills both written and verbal
Good data entry skills
Ability to work flexible hours
Kỹ năng bán hàng, phục vụ khách hàng
upselling
Tổ chức công việc
Tin học văn phòng

Mong muốn về công việc

Giải thưởng

Trình độ học vấn chuyên môn

Ho Chi Minh City University of Technology (HUTECH)

Faculty of English Language - Business English - Đại học

Kinh nghiệm làm việc

Reservation Agent tại Wyndham Grand Phu Quoc

Phu Quoc Island, Kien Giang

- Confirm all booking requests and respond to the client's questions/complaints by specified deadlines by emails and calls. - Work closely and be familiar with the main tasks of the relevant departments (Sales, Revenue, and Front Office, etc.) by performing daily tasks: tracking the payment of each booking, reviewing and updating back-up of bookings before arrival day, and reviewing room availability daily to maximize revenue. - Maintaining customer detailed information. - Take personal responsibility for driving upselling, and achieving revenue targets by months. - Disseminate product, promotion, and rate information.

Reservation Agent tại VINOASIS PHU QUOC

Phu Quoc Island, Kien Giang

- Confirm all booking requests and respond to the client's questions/complaints by specified deadlines by emails and calls. - Work closely and be familiar with the main tasks of the relevant departments (Sales, Revenue, and Front Office, etc.) by performing daily tasks: tracking the payment of each booking, reviewing and updating back-up of bookings before arrival day, and reviewing room availability daily to maximize revenue. - Maintaining customer detailed information. - Take personal responsibility for driving upselling, and achieving revenue targets by months. - Disseminate product, promotion, and rate information.

Logistics / Customer Service tại CREATIVE ENGINEERING CO.,LTD

TP.HCM

- To receive work instructions from the head/information from customers, contact carriers or shipping agents to have perfect set of documents. - Complete the customs declaration documents. - Organize pick-up schedules as applicable for cargo. - Responsible for communication between customers/carriers to promptly delivery schedule. - Prepare reports daily/weekly/monthly.

Thông tin tham khảo

Mrs. Phan Thị Xô Viết Director of Revenue and Reservation - Wyndham Grand Phu Quoc

dorr@wyndhamgrand-phuquoc.com

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