My name is Vu Thi Phuong Thao, and I am a senior-year student in hospitality management at National Economic University. I used to work at a boutique hotel front desk, where I was in charge of making sure each visitor had a wonderful stay from the time they arrived until they checked out. I was in charge of checking people in and out, taking phone calls, making reservations, dealing with requests from and complaints from guests, and maintaining a clean and orderly lobby and front desk area. I am confident in my ability to collaborate well with others and to offer your customers outstanding customer service. I am also proficient in using Smile software, including booking and reservation systems, and I am comfortable with handling many duties at once.