Front Office Supervisor tại La Siesta Premium Saigon Boutique Hotel

2/2023 → Hiện tại

Ho Chi Minh City

Joining pre-opening team, participating in Front Office's duties training, establishing Front Office's SOP and PMS. Observing and controlling the distribution of daily room allotments, ensuring daily room rates, supervising and executing daily Front Office's financial reports, utilizing the maximization of walk-in room revenue. Supervising the night auditor's activities, including the finalization of daily billing and ADR's inspection, the reconciliation of daily payment and the preparation of documents for the next day's check-in and check-out. Providing more insightful training to Front Officers.

Guest Services Officer tại Somerset Feliz Serviced Apartment

2/2022 → 2/2023 (1 năm )

Ho Chi Minh City

Check in guests, answer phones and take reservations. Responding to guest complaints, requests and emergencies. Processing guest's invoices, reconciling all of daily payment to make sure they are verified and successfully collected/refunded. Balancing the cash drawer and log receipts, Investigating and resolving out-of-balance accounts Ensuring accurate financial records and ledgers and preparing for forecasts and audits

Guest Relations Supervisor tại Belle Maison Parosand Danang Hotel

7/2019 → 12/2021 (2 năm 5 tháng)

Đà Nẵng

Supervise Guest Relation Officers , keeps the immediate manager fully informed of all problems or unusual matters of significance. Maintaining a transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently. Promote Inter-Hotel sales and in-house facilities. Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest

Guest Relations Officer tại Fusion Resort Phu Quoc

6/2017 → 6/2019 (2 năm )

Phú Quốc

Provide information about amenities, area and venues and promote services. Anticipate guest needs and build rapport with customers Address customer complaints and escalate to Guest Relations Manager when needed. Ensure compliance with health and quality standards.

LUONG Ngoc Khanh, Mr. - CEO

H&K Hospitality Group (managing Belle Maison Parosand Danang)

khanh@hkh.vn - 0904014041

LE Thi Quynh Nhu, Ms. - Guest Service Manager

Somerset Feliz Serviced Apartment

lethiquynhnhu87@gmail.com - 0989 465 684

NGUYEN Thi Ha, Ms. - Front Office Manager

La Siesta Premium Saigon

fom.saigon@lasiestahotels.vn - 0973 112 498