TOUR LEADER tại NAGA SERVICE COMPANY LIMITED

12/2014 → 5/2016 (1 năm 5 tháng)

HO CHI MINH CITY

Tour Guide & Tour Leader • Naga Service Company Limited, HCMC •Manage & organize planning processes tour from Ho Chi Minh to Phnom Penh City for individual or groups by luxury limo bus. •Guide & introduce tourists to enjoy Naga World - a 5 star complex entertainment & tourist attractions in Phnom Penh, Cambodia. •Be an ambassador for the company by ensuring guest satisfaction with the best services & keeping in touch with them.

SALE EXECUTIVE tại The Imperial Hotel & Residences

4/2017 → 5/2020 (3 năm )

VUNG TAU CITY

Reservationist & Sale Executive • The Imperial Hotel Vung Tau •Telephone & directly sale. Make reservations by mail, telephone, fax from all market segments. •Understanding clearly available room type as well as their location & layout to sell room; hotel’s policies to handle on guaranteed and no-shows reservations. •Answer & handle all customer’s comment & question by phone, email. •Check the room availability & key room rate based on the selling tactics on system. Helps develop room revenue and occupancy forecasts. •Checklist all bookings (status, rate, benefit, method payment) before arrival date to hand over to front office. •Assist Sale Manager with the overall department management operations (forecast, budgeting, etc.) •Proactively develop relationships with potential customer by face-to-face as well as phone sales. •Provide direct and support in deal negotiations, contract development, due diligence and other business development or alliance development projects. •Gather market intelligence, provide feedback to management and make recommendations on margin adjustments. •Assist Sale Manager with managing team of sale and personel. •Administration jobs: paperworks, receiving information from sale and all departments, making agreements for all segments, following and checking methods of payments; Meeting guests & handling information in detail on agreements.

IELTS 5.0

12/2012

IELTS 5.0