LOUNGE & BAR_ASSISTANT OUTLET MANAGER tại Sheraton Grand Danang Resort & Convention Center

6/2023 → Hiện tại

Danang

Sheraton Grand Danang Resort & Convention Center LOUNGE & BAR_ASSISTANT OUTLET MANAGER Jan 2024 - Present -Incharge and take main responsibility for 02 outlets ( Tea Lounge & Mix Bar) without outlet manager. -Manages to achieve and exceed the whole year budget and monthly forecast of incharged outlets. -Improve the quality of service and customer satisfaction, increase the guest voice score. -Manage the staff schedule to maximize the effective manning arrangement. -Develop staff training program for whole team base on each position and level. -Inventory & Stock control -FOH & BOH leadership Sheraton Grand Danang Resort & Convention Center RESTAURANT& IRD_ASSISTANT OUTLET MANAGER June 2023 - Jan 2024 -Manages to achieve budgeted goals. -Incharge the morning buffet breakfast and inroom dining operation at the same time. -Training and keep track the standard of service to ensure all is followed as the SOP. -Lead new project for VIP amenity -Forecast the occupancy to prepare the manning and controling stock inventory. -Make sure the efficient communication internal department and external department to provide the high quality of service nd meet the guest expectation. -Prepare shift schedules. -Monitor compliance with safety and hygiene regulations HONORS & AWARDS -Review guests’ feedback and recommend improvements to our menus, operation and service standard. -Recording all revenue and cost and ensuring that cash registers are balanced.

BANQUET SUPERVISOR tại InterContinental Danang Sun Peninsula Resort

5/2021 → 5/2023 (2 năm )

Da Nang

Main responsibilities: -Ability to manage multiple events simultaneously -Multi-task and react quickly and effectively to all last-minutes service challenges -Support the Banquet Manager to audit the revenue and cost to ensure the department turns a profit. -Manage and control costs like labor, food , beverage , decoration , entertainment,... and other expenses to maximize profits but still ensure outstanding customer service. -Work as a person in-charge to keep liaison between the staff, kitchen, chef, and event guests to ensure the best service. -Communicate effectively with not only internal but also external event planners and join in BEO meetings and pre-con meetings with clients and related departments to ensure all needs have been met and check for any last-minute instructions or changes. -Communicate timely with kitchen and brief all important information to staff, check all function rooms to ensure they are ready, with all equipment in good quality to ensure the success of all events. -Upsell and suggest the best menu and best bar package for every guest and event. -Supervise all functions in 4 meeting rooms , 2 ballroom where accommodating up to 300 people . And various of venues on the beach with capacity up to 1000 people. -Handle and resolve customer complaints regarding food and berverage service. -Forecast the manning, equipment, and supply requirements based on events report & BEOs , and assign duties, responsibilities, and work stations to employees in accordance with work requirements. -Performe the monthly inventory of all banquet equipment. -Be responsible for the proper usage and good working order of all equipment, furniture, and fixtures in the banquet and catering section in the shift assigned and oversee daily maintenance logs and report the defects to the appropriate departments when needed. -Support and lead all team member to achieve the property and department goals. -Supervise banquet manning, schedule, trainning, organize the room set up, process payroll, evaluate and enforce the service standards.

Nominate Leader of the year

1/2022

Nominate for leader of the year for the performance in whole year 2021

Tran Thi Tam An - Cluster Sales Manager

New World Hoiana Beach Resort

an.tran@newworldhotels.com - 0905436733