Assistant Front Office Manager → Customer service Manager →Banquet Manager → Event & Wedding Manager →F&B Director → Assistant to General Manager → Deputy Operation Manager → Operation Manager tại The Cliff Resort& Residences

8/2012 → 5/2021 (8 năm 8 tháng)

Bình Thuận

To ensure that all aspects of the resort‘s operation meet the highest standard to maximize sale, guest’s satisfaction, associates’ satisfaction, and profit. - Currently in charge of Event and wedding - Set a goal and get the target to be the wedding destination. - Personally trained FO& FB Staff on the “ Upselling and Supervisory Skills “ and “ Dealing with difficult situation “, “ Customer Care “ - Drafting the Resort Evacuation Procedures and organized the Evacuation Drill. - Handling guest’s complaints, difficult situation and emergency. - Attending Sales Meeting , Monthly Profit & Lost Meeting, chairing the Resort daily Head of Departments Meeting - Chairing the monthly F&B Department meeting, Rooms Division Meeting - Attending Sales Calls in Hanoi & Hochiminh City with the Sales Team for the key accounts - In charge of Local Sales - Consulting Sales& Marketing Department on Sales& Marketing Strategy - In charge of internal events for Marketing purpose : “ Go Green”, “ Kite Festival”, “ Hello Sunny” and “ Lost Recipes “ - In charge of Auditing& Proposing the Resort Yearly Budget - In charge of controlling cost & productivity - Enhancing Public and Guest Relations activities in the Resort by acting as The Resort host. - Coaching, counselling, training and mentoring all managers and supervisors to enhance leadership foundation in the resort.

General Manager tại DALAT WONDER RESORT

6/2021 → / (3 năm 6 tháng)

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