Front Office Manager tại Wyndham Garden Hanoi

7/2024 → Hiện tại

Hà Nội

Duty Manager tại Wyndham Garden Hanoi

12/2022 → 7/2024 (1 năm 7 tháng)

Ha Noi

Handling guest complaints and emergency situations. Monitor team to asks guest satisfaction to increase guest's review score. Build relationships and invite guests to become members. Guide team to upsell room or other hotel package to increase ADR target. Controlling, saving inventory costs of Front Office. Training staff on hotel policies and SOPs. Coordinate with other departments to prepare rooms (room assignment). Running night audit. Make sure financial report, room rate run correctly.

Front Desk Supervisor tại Lotte The Residence

3/2021 → 12/2022 (1 năm 9 tháng)

Ha Noi

Supervise staffs and ensure the accuracy of all reports and guests' information. Contribute in improving opera system. Cross train for members. Attend On the job training - train the trainer and get certified.

Guest Service Agent tại Hyatt Regency West Hanoi

4/2018 → 2/2021 (2 năm 10 tháng)

Hà Nội

Receptionist's duties (Opera system) Recognize customers' needs and cooperate with other departments to provide excellent service. Daily reports Work as receptionist before the pandemic and remain responsible during quarantine.