Manager and Front Desk Representative tại Pho Nobu Restaurant

7/2021 → 12/2022 (1 năm 5 tháng)

Toronto, Canada

• Greeting guests upon their arrival and providing a hospitable welcome. • Receiving calls, making lodging reservations, and double-checking existing reservations • Customer payments are processed, and the bill is presented to them at the time of check-out. • Aiding guests who require additional services such as catering, wedding bookings, or retreat activities. • Maintaining a clean, tidy, and sanitary front desk at all times. • Performed restaurant management duties - supply ordering management, inventory count, food and safety management, order management, bookkeeping, front-of-house services, and staff training. • Demonstrate time management skills by always arriving early (1 hour before work) to accomplish more tasks, ensure higher-quality preparation, as well as set an example for new staff members. • Leveraged personal work experience to design new training materials for new staff members that reduced training time by 20% while maintaining staff productivity.

Housekeeping tại Element Hotel

10/2019 → 2/2021 (1 năm 4 tháng)

Vancouver, Canada

• Stock and sort supplies • Vacuum, clean, dust and polish guest rooms • Make beds, change sheets, remove and replace used towels and toiletries • Deliver and retrieve items on loan to guests • Wash and dry different bedding and towels • Performed housekeeping duties - room cleaning and preparation, room service, customer requests, etc.

F&B Assistant tại Element Hotel

10/2019 → 2/2021 (1 năm 4 tháng)

Vancouver, Canada

• Deliver food & beverage to guests and help maintain the cleanliness of the space by clearing plates, cutlery and glassware throughout the event. • Monitor food and quality presentation with a strong knowledge of event menu items. • Assist in the preparation, setup and maintenance of event spaces. • Respond promptly to guest requests in a timely, professional and efficient manner. • Provided assistance during hotel events - venue decoration, logistics management, front-of-house services, customer order management, and carrying out customer requests. • Led a team of 7 servers to provide front-of-house services and manage customer requests during large hotel events with 500+ customers.

Duong Nguyen - Manager and Front Desk Representative

Pho Nobu Restaurant

phonobu@gmail.com

Duong Nguyen - F&B Assistant and Housekeeping

Element Hotel

info@elementmetrotown.com - +1 (604) 568-3696